Kielee Fleming
Smiths Creek,MI
Summary
Resourceful management professional with a proven track record of high productivity and efficient task completion. Specialized in strategic planning, process optimization, and team leadership. Strong communication and problem-solving skills drive organizational improvement and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Front Office Manager
Port Huron KOA Resort
Kimball, MI
05.2020 - Current
- Supervised front office staff and ensured excellent guest service standards.
- Managed reservations system and coordinated guest check-in/check-out processes.
- Trained new team members on customer service protocols and operational procedures.
- Handled guest inquiries and resolved issues to maintain satisfaction levels.
- Assisted in developing front office policies to enhance operational efficiency.
- Collaborated with other departments to ensure seamless guest experiences.
- Monitored inventory of office supplies and ordered as needed for daily operations.
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Provided leadership by setting an example for other employees to follow.
- Participated in recruitment activities such as interviewing potential candidates.
- Verified accuracy of charges on guest folios at check-out time.
- Performed cashiering duties such as handling payments from customers.
- Responded promptly to customer inquiries via telephone or email.
- Created and optimized employee schedules for shift coverage.
Receptionist/Data Entry Clerk
Liberty Tax
Port Huron, Michigan
01.2019 - 05.2020
- Greeted clients warmly and directed them to appropriate services.
- Managed incoming calls and scheduled appointments efficiently.
- Maintained organized front desk area for optimal workflow.
- Handled confidential information with discretion and care.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Education
High School Diploma -
Port Huron Northern High School
Port Huron, MI05-2021
Some College (No Degree) - Associates in Science
St Clair Community College
Port Huron, MISkills
- Workflow optimization
- Data inputting
- Front desk operations
- Leadership skills
- Conflict resolution
- Attention to detail
- Effective communication
- Problem solving
- Customer service management
- Cash handling
- Guest relations
- Efficient in learning new skills
- Time management
References
References available upon request.
Timeline
Assistant Front Office Manager
Port Huron KOA Resort
05.2020 - Current
Receptionist/Data Entry Clerk
Liberty Tax
01.2019 - 05.2020
High School Diploma -
Port Huron Northern High School
Some College (No Degree) - Associates in Science
St Clair Community College