Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Ethnicity
Timeline
Generic
Kieley Rudkin

Kieley Rudkin

Columbia,United States

Summary

High Level Executive Administrator with 6+ years of expertise in office management and operations, adept at enhancing efficiency and supporting executive teams. Proficient in employee scheduling, operational efficiency, and customer engagement, consistently driving organizational success through detailed administration and strategic planning. Known for reliability and fostering a positive work environment, with a commitment to achieving organizational goals.

Overview

15
15
years of professional experience

Work History

Admin Assistant

Rock Island Guns LLC
11.2020 - Current
  • Streamlined buyer certification via ATF/FBI NICS checks.
  • Received and logged all inventory in adherence to ATF guidelines.
  • Assisted in updating inventory on website, answering emails and scheduling transfer appointments.
  • Self Audited Bound Book and 4473 Forms to ensure smooth ATF audits.

Front Desk Coordinator

Kilgores Respiratory Center
07.2023 - 09.2024
  • Managed front desk operations, ensuring efficient patient flow and accurate recordkeeping.
  • Implemented streamlined check-in process, reducing wait times by up to 15 minutes per patient and enhancing patient satisfaction.
  • Coordinated seamlessly with medical staff to optimize appointment scheduling.
  • Fostered positive relationships with patients, contributing to a welcoming and professional atmosphere.
  • Maintained meticulous patient records and insurance information, ensuring compliance with healthcare regulations.
  • Efficiently handled multi-line phone system, prioritizing urgent calls.
  • Provided compassionate assistance to patients with respiratory conditions.
  • Collaborated with healthcare team to ensure smooth patient transitions and follow-up appointments.

Restaurant Co-Owner

Rudkin Family Foods LLC
01.2019 - 07.2023
  • Managed day-to-day operations in the front-of-house.
  • Worked with partner to create consistency between both locations by teaching strict recipe and customer experience standards.
  • Improved customer satisfaction ratings by consistently delivering high-quality service in a fast-paced environment.
  • Maintained inventory on all Ammunition and accessories.
  • Implemented efficient inventory management practices, enhancing accuracy and reducing discrepancies during audits.
  • Implemented new front desk protocols, enhancing operational efficiency and patient experience.
  • Streamlined patient check-in protocols, significantly reducing wait times and enhancing overall patient satisfaction.
  • Provided empathetic assistance to patients, fostering a welcoming atmosphere that encouraged open communication.
  • Monitored and analyzed patient flow data, implementing adjustments that improved operational efficiency and service delivery.
  • Worked closely with medical staff to optimize appointment scheduling, ensuring timely care and minimizing patient delays.
  • Oversaw financial management tasks, including budgeting, menu and food costing, inventory cross utilization and waste management.
  • Supervised daily activities of two restaurant and 15 employees.

Education

High School Diploma -

Willow Glenn High School
San Jose, CA
06.2006

Skills

  • Customer service
  • Employee scheduling
  • Customer engagement
  • Operations management
  • Schedule management
  • Data entry
  • Office administration
  • Operational efficiency

Languages

English
Spanish

Personal Information

  • Title: High Level Executive Administrator
  • Date of Birth: 05/05/88

Hobbies and Interests

I have adapted skills from my hobbies that have helped me develop into a successful business owner, and by providing sustainable leadership from volunteering at Welcome Home for Veterans and helping out at other local nonprofits. I absolutely love and embrace nature, outdoors, and most importantly, any type of body of water. I play games and absolutely love music; from singing, composing, writing, and eventually all the way to dancing and performing; I was in a cover band for five years. This helped me get over my fear of speaking in front of big crowds and also allowed me to focus on people individually and their personalities and how to read and respond to those either in need of help or seeking guidance. I was even able to develop new customer support processes that increased customer satisfaction ratings by 25%.

Ethnicity

White/American

Timeline

Front Desk Coordinator

Kilgores Respiratory Center
07.2023 - 09.2024

Admin Assistant

Rock Island Guns LLC
11.2020 - Current

Restaurant Co-Owner

Rudkin Family Foods LLC
01.2019 - 07.2023

High School Diploma -

Willow Glenn High School

Similar Profiles

CREATE PROFILE