Christopher Green
System Administrator
Houston,TX
Summary
Technology-inclined professional with strong troubleshooting capability and customer-oriented attitude. Experienced in providing network and software support to users, developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Service Desk Analyst
Conerstone Building Brands
10.2022 - 8 2024
- Addressed user customer service concerns and decided when to escalate problems to specialist team members
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution
- Resolved common user concerns by utilizing preset issue resolution scripts
- Engaged in user support interactions via telephone, chat and email platforms
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies
- Diagnosed and troubleshot hardware, software and network issues
- Researched and identified solutions to technical problems.
Information Technology Support Technician
Woodforest National Bank
12.2021 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Monitored systems in operation and quickly troubleshot errors
- Explained technical information in clear terms to promote better understanding for non-technical users
- Responded to telephone, email and in-person inquiries regarding banking/ATM operation, use and repair
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Technical Application Support Specialist
Fiserv
08.2010 - 04.2011
- Provide technical support for application users, responding to queries and resolving issues in a timely manner.
- Analyze and troubleshoot application performance issues, coordinating with development teams to implement solutions.
- Maintain detailed documentation of support processes, procedures, and issue resolutions.
- Conduct training sessions for users to help them navigate applications effectively.
- Monitor application performance and system health, identifying areas for improvement.
- Collaborate with cross-functional teams to implement software updates and enhancements.
- Assist in the testing and deployment of new features and applications.
- Provide feedback and insights on application functionality to support continuous improvement initiatives.
Technical Support Representative
Dish Network Corp
09.2008 - 06.2009
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Test Operator
Benchmark Systems
01.2008 - 04.2008
- Demonstrated excellent problem-solving skills, quickly identifying root causes of failures and proposing viable solutions for their mitigation.
- Exhibited strong attention to detail while reviewing technical documents such as blueprints, schematics, and assembly instructions for accuracy before commencing the testing process.
- Upheld high-quality standards across all stages of the product lifecycle by validating compliance with established testing requirements.
- Effectively communicated test findings with relevant stakeholders, ensuring timely resolution of identified issues.
Education
Computer Networking Systems -
ITT Technical Institute
Webster, TX 07.2007 - 09.2009
Skills
Windows OS Troubleshooting
MAC OS Troubleshooting
Linux/Unix Troubleshooting
ServiceNow Ticketing System
Ivante Ticketing System
Networking, TCP/IP, DNS, DHCP
Microsoft 365
MDM
Software Diagnostics
Technical Documentation
Critical Thinking
Routing
Android OS
IOS
Oracle
Citrix
JDEdwards
SowlarWindz
Active Directory
Server Maintenance
Wire Shark
Ticket Priority
Problem Solving
VPN
Firewalls
RDP
TeamVeiwer Remote Desktop Connection
Certification
COMPTIA A+, 07/2021, 07/2027
Timeline
Service Desk Analyst
Conerstone Building Brands
10.2022 - 8 2024
Information Technology Support Technician
Woodforest National Bank
12.2021 - 08.2022
Technical Application Support Specialist
Fiserv
08.2010 - 04.2011
Technical Support Representative
Dish Network Corp
09.2008 - 06.2009
Test Operator
Benchmark Systems
01.2008 - 04.2008
Computer Networking Systems -
ITT Technical Institute
07.2007 - 09.2009
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