Kielie Cooper
Abilene,TX
Summary
Professional with solid experience and well-prepared for academic endeavors. Demonstrated ability to collaborate effectively within diverse teams and adapt to changing needs seamlessly. Skilled in research, time management, and critical thinking, with a strong focus on achieving measurable results. Reliable and driven, bringing a proactive approach to all tasks and responsibilities.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
11.2023 - Current
- Pleasantly interacted with hundreds of customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance front-of-house tasks and back-of-house responsibilities during busy periods.
- Helped train new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Cashier
Dairy Queen Grill & Chill
04.2023 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Trained new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Cashier
Original Hot Dog Factory and Spice Wing
04.2022 - 01.2023
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Collaborated with team members to maintain smooth operations during peak hours.
Education
High School Diploma -
Wylie High School
Abilene, TX05.2025
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Adaptive and creative
- Professional Demeanor
- Conversant in Spanish
- Time Management
Accomplishments
- Achieved the Key Scholars Award in 2022 through effectively studying and scoring within the top 10% nationally on the PSAT.
- Received Employee of the Month at my first job by collaborating with my team with accuracy and efficiency.
- Helped students achieve higher scores on the SAT and ACT through advisement on studying.
- Volunteered at the local Animal Shelter over the summer, and hoping to continue doing so this fall.
- Reaching out and searching for internship opportunities at local counseling offices, just waiting to hear back.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Barista
Starbucks
11.2023 - Current
Customer Service Cashier
Dairy Queen Grill & Chill
04.2023 - 10.2023
Customer Service Cashier
Original Hot Dog Factory and Spice Wing
04.2022 - 01.2023
High School Diploma -
Wylie High School
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