Kiely Brown
Warren
Summary
Efficient and adaptable professional with extensive experience in customer-focused, fast-paced environments. Recognized for exceptional communication skills and emotional intelligence, enabling quick learning of new concepts. Strong organizational abilities and discretion demonstrated through reliable support for households and businesses. Basic Spanish skills facilitate inclusive client communication and service delivery.
Overview
17
17
years of professional experience
Work History
Personal Assistant
Private Employeer
Warren
08.2019 - 01.2023
- Coordinated travel arrangements to ensure seamless itineraries and accommodations for executive's trips.
- Maintained filing systems, ensuring accurate documentation and easy access to information.
- Communicated effectively with clients and vendors to facilitate smooth operations.
- Drafted correspondence and reports, ensuring clarity and professionalism in communication.
- Executed daily errands to support employer's focus on high-priority responsibilities.
- Maintained confidential files related to personnel records or other sensitive information.
- Managed incoming calls and emails efficiently while optimizing executive's schedule.
Server / Bartender
FireHouse Pub
Saint Clair Shores
07.2017 - 07.2020
- Provided exceptional customer service in a fast-paced pub environment.
- Coordinated food and drink orders for timely delivery, ensuring customer satisfaction.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Maintained cleanliness and organization of dining areas and service stations.
- Trained new servers on menu items and service protocols, enhancing team readiness and customer engagement.
- Handled cash transactions and processed payments accurately at the register.
- Addressed customer complaints swiftly, improving overall dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Sweet Lorraines
Southfield
04.2006 - 01.2017
- Resolved customer concerns through effective communication and problem-solving, enhancing customer satisfaction.
- Recommended menu items and answered questions while accurately recording orders, contributing to a positive dining experience.
- Managed POS transactions, printed checks, and processed payments.
- Ensured compliance with alcohol service regulations to maintain safety and uphold establishment standards.
- Supported team operations through consistent opening, closing, and shift duties.
Server
Omaras
Berkley
08.2005 - 02.2015
- Welcomed guests as first point of contact, establishing a friendly and inviting atmosphere.
- Guided guests on menu selections, ensuring allergy-related recommendations were clear.
- Resolved customer complaints professionally to maintain a positive dining experience.
- Handled POS orders, billing, and customer requests.
- Organized and maintained dining and work areas to improve guest comfort and satisfaction.
Education
Master of Arts - Psychology
Walden University
Minneapolis, MN01-2027
Bachelor of Science - Criminal Justice
Walden University
Minneapolis, MN02-2026
Skills
- Emotional Intelligence
- Critical Thinking & Problem Solving
- Written and Verbal Communication
- Adaptability & Flexibility
- Leadership and Mentorship
- Conflict Resolution & Negotiation
- Empathy & Cultural Responsiveness
- Project Management
- Spanish (beginner)
- Conflict resolution
- Meticulous attention to detail
Languages
Spanish
Limited
Timeline
Personal Assistant
Private Employeer
08.2019 - 01.2023
Server / Bartender
FireHouse Pub
07.2017 - 07.2020
Server
Sweet Lorraines
04.2006 - 01.2017
Server
Omaras
08.2005 - 02.2015
Master of Arts - Psychology
Walden University
Bachelor of Science - Criminal Justice
Walden University