Summary
Overview
Work History
Education
Skills
Timeline
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Kiely Philipian

Highlandville,MO

Summary

Highly motivated employee with solid background in foodservice. Anxious to take on a new challenge and expand my horizions. Strong work ethic, flexible, and detail oriented. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Coffee Shop Owner

Thrive on Main Street
Forsyth, MO
04.2022 - 11.2023
  • Monitored stock levels of ingredients, beverages, supplies, and equipment needed for daily operations.
  • Designed attractive displays for pastries, cakes, and desserts in order to entice customers into buying them.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ensured compliance with health and safety regulations in the workplace.

Hotel Front Desk Clerk/Auditor

Lodge of The Ozarks
Branson, MO
09.2021 - 12.2021
  • Assisted guests at check-in, providing information on various services within hotel..
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Kept records of room availability and guest accounts, manually or using computers.
  • Assisted with room reservations, changes and cancellations.
  • Performed bookkeeping activities nightly to balance accounts and conduct nightly audits.

Waitress

Gateway Cafe
Spokane, MO
08.2006 - 05.2021
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Trained new employees to perform duties.

Education

Bachelor of Science - Hospitality

Missouri State University
Springfield, MO
12-2021

Associate of Arts - Special Education

Ozarks Technical Community College
Springfield, MO
05-2010

Skills

  • Customer Engagement
  • Menu Development
  • Safe Food Handling
  • Point of Sale System Operations
  • Customer service
  • Ability to multi-task and prioritize effectively
  • Ability to work in a fast-paced environment

Timeline

Coffee Shop Owner

Thrive on Main Street
04.2022 - 11.2023

Hotel Front Desk Clerk/Auditor

Lodge of The Ozarks
09.2021 - 12.2021

Waitress

Gateway Cafe
08.2006 - 05.2021

Bachelor of Science - Hospitality

Missouri State University

Associate of Arts - Special Education

Ozarks Technical Community College

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Kiely Philipian