Kielyn Arbo
Jacksonville
Summary
With a proven track record at Rivers Edge Veterinary Clinic, I excel in delivering exceptional care and customer service. Skilled in managing inventory and fostering positive customer engagement, I've significantly enhanced client satisfaction. My adeptness in organization and team collaboration, alongside my ability to upsell products, positions me as a valuable asset to any team.
Overview
2
2
years of professional experience
Work History
Veterinary Technician/Receptionist
Rivers Edge Veterinary Clinic
12.2022 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals to protect veterinarians from potential harm.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Performed dental cleanings using ultrasonic scaler.
- Collected and prepared specimens for laboratory testing.
- Obtained patient history from owners and performed physical examinations.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Designed and created client education materials and marketing materials for hospital services.
- Maintained detailed records of animal health care and diagnostic treatments.
- Prepared, sterilized and maintained medical instruments and equipment.
- Assisted veterinarians with radiographs and ultrasounds.
- Administered vaccinations to variety of animal species.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
Front of House Team Member
Chic-Fil-A
10.2022 - 01.2023
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Observed diners to respond to additional requests and determine when meal completed.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Helped guests at tables when in need of assistance.
Education
No Degree - Interior Design
Florida State College
Jacksonville, FL01-2027
High School Diploma -
Heritage Christian Academy
Brunswick, GA05-2022
Skills
- Exceptional communication
- Brand awareness
- Upselling products
- Store maintenance
- Brand representation
- Manage inventory
- Cash drawer management
- Flexible hours
- Reliable and responsible
- Organization
- Team collaboration
- Positive customer engagement
- Reliability
Timeline
Veterinary Technician/Receptionist
Rivers Edge Veterinary Clinic
12.2022 - Current
Front of House Team Member
Chic-Fil-A
10.2022 - 01.2023
No Degree - Interior Design
Florida State College
High School Diploma -
Heritage Christian Academy
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