JONIQUA HART
Plymouth,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Goodwill
11.2023 - Current
- Greet customers and update them on deals, promotions, and sales
- Stock approximately 45 shelves daily and keep store clean.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Owner
CreativeThings ByLaRue
01.2019 - Current
- Create nails, hair, clothes and home decor.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Consulted with approximately 4/5 customers daily to assess needs and propose optimal solutions.
Assistant Manager/ Food Attendant
Holiday Gas Station
05.2022 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed 2 inventory counts daily to verify stock levels, address discrepancies, and forecast future needs.
Pharmacy Technician
Alorica
01.2018 - 01.2020
- Answered approximately 100-120 phone calls daily and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Medical Assembler
Masterson Staffing
11.2012 - 12.2017
- Troubleshot faulty equipment.
- Enhanced product quality by assembling medical devices with precision and adherence to strict guidelines.
- Label and packed approximately 50-75 completed products
- Followed detailed assembly instructions, processes, and procedures.
- Contributed to reduction in product defects through meticulous attention to detail during assembly process.
- Maintained a clean and organized workspace, adhering to strict sterilization procedures for optimal safety.
Education
High School Diploma -
Gordon Parks High School
Saint Paul, MN11.2009
Skills
- Ability to Work in a Team
- Customer Service
- Dependable
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Documentation
- Prioritization
Timeline
Customer Service Representative
Goodwill
11.2023 - Current
Assistant Manager/ Food Attendant
Holiday Gas Station
05.2022 - 11.2023
Owner
CreativeThings ByLaRue
01.2019 - Current
Pharmacy Technician
Alorica
01.2018 - 01.2020
Medical Assembler
Masterson Staffing
11.2012 - 12.2017
High School Diploma -
Gordon Parks High School