Kier Ceballos Rivera
Oceanside,CA
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Servpro of Fallbrook/South Oceanside
Fallbrook, California
08.2019 - 10.2024
- Developed and implemented strategic plans for the operations department.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
- Managed daily operations, including budgeting, forecasting, resource planning, and scheduling.
- Oversaw the development and implementation of policies and procedures related to operational activities.
- Ensured compliance with applicable laws and regulations related to operations.
- Provided direction to staff on all aspects of operational processes.
- Monitored performance metrics to ensure that established objectives were met or exceeded.
- Coordinated with vendors to obtain goods and services at competitive prices.
- Established key performance indicators for measuring operational success.
- Negotiated contracts with vendors, suppliers, customers, and other stakeholders as required.
- Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
- Organized meetings between senior management personnel to discuss operational strategies and objectives.
- Maintained relationships with external organizations such as government agencies, regulatory bodies.
- Created reports summarizing operational results for management review.
- Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
- Lead initiatives aimed at improving customer service levels through process optimization.
- Provided training and mentoring support for new employees in the operations department.
- Resolved escalated customer complaints regarding product and service quality or delivery delays.
- Coordinated work across departments to keep teams on track with company goals.
- Boosted company profits by optimizing performance strategies and increasing efficiency.
- Implemented best practices to strengthen internal systems and spearhead proactive change.
- Traveled to trade shows and client meetings to promote company brand.
- Supervised daily operations of multi-million dollar divisional operation.
- Oversaw new market exploration, product development and overseas production possibilities for business expansion objectives.
- Diminished regulatory risks by strict adherence to insurance and safety regulations.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
Production Manager
Servpro of Fallbrook/South Oceanside
Fallbrook, CA
01.2018 - 08.2019
- Developed and implemented production schedules to ensure timely completion of projects.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Analyzed production processes to identify areas for improvement in efficiency and cost savings.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Reviewed customer feedback to determine if changes are necessary in order to improve product quality or customer satisfaction levels.
- Managed budgets related to purchasing materials or hiring additional personnel.
- Planned production operations while establishing priorities and sequences for mitigation processes.
- Scheduled staff work assignments, rotations and overtime.
- Managed materials to meet production goals and specific customer demands.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Crew Chief
Servpro of Fallbrook/South Oceanside
Fallbrook, CA
03.2017 - 01.2018
- Managed daily operations of team members to ensure efficient and successful completion of tasks.
- Organized and coordinated crew schedules to maximize productivity.
- Resolved customer complaints regarding Mitigation/Restoration operational issues.
- Coordinated with vendors/subcontractors to produce necessary scope and schedule needed for repair work.
- Created reports summarizing completed mitigation work on a weekly basis.
Utility/Maintenance Technician
In N Out Burger
Oceanside, CA
07.2013 - 03.2017
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Maintained accurate records of all maintenance activities performed.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Followed established safety procedures when operating heavy machinery.
- Trained junior technicians on best practices for machine operation and repair.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Meat Department Clerk
Ralphs Grocery Kroger
Oceanside, CA
09.2009 - 07.2013
- Provided customer service and answered customer questions regarding the selection, quality, and pricing of meats.
- Maintained a clean and orderly work area in accordance with health and safety regulations.
- Received daily shipments of fresh meat products from suppliers.
- Ensured product rotation to maintain freshness, checked expiration dates and removed outdated items.
- Stocked shelves with merchandise to ensure optimal inventory levels were maintained.
- Assisted customers in selecting cuts of meat according to their needs.
- Trimmed and prepared various cuts of meat for display cases or customer orders.
- Weighed, packaged, priced and labeled items for sale in the department.
- Operated cash register to process sales transactions accurately and efficiently.
- Cleaned equipment such as knives, slicers, grinders, scales, wrapping machines.
- Recorded temperature readings of coolers and freezers on a daily basis.
- Followed all food safety guidelines while handling raw meats throughout the day.
- Unloaded deliveries from vendors into store storage areas or onto shelves in the department.
- Monitored stock levels to ensure adequate supply was available at all times.
- Ordered supplies when needed for the Meat Department including packaging materials.
- Adhered to company policies regarding safe handling of hazardous materials.
- Communicated effectively with team members about product availability or any issues that may arise.
- Participated in weekly inventory counts by counting merchandise in each cooler and freezer compartment.
- Attended staff meetings regularly to stay up-to-date on new products or promotions within the department.
- Performed other duties as assigned by management such as stocking frozen foods section or helping out other departments during peak hours.
- Cleaned and sanitized freezers, fixtures and display cases, received and unpacked meat, poultry, seafood and cheeses and placed in meat cooler and freezer.
- Priced, dated, wrapped and bagged meat products using department scales and stocked and rotated merchandise shelves, cases and displays for fresh and frozen meat.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Adhered to department procedures for safety management, meat handling and prevention of cross-contamination.
- Helped department manager reach meat department sales and profit goals, monitored and complied with quality assurance standards and maintained safe, clean environment.
Education
American Registry of Radiologic Technologists
Kaplan University
Vista12-2012
High School Diploma -
Oceanside High School
Oceanside, CA06-2009
Skills
- Strategic planning and execution
- Operations Oversight
- Capital Spending
- Cost analysis and savings
- Purchasing and planning
- Leadership training
- Growth management
- Process Improvements
- Cross-functional team management
- Performance Analysis
- Business Development
- Succession Planning
- Facilities Management
- Workforce Planning
- Safety Management
- Operations Management
- Business Administration
- Budget Control
- Strategy Development
Accomplishments
- 2018 Servpro Manager of the Year
- 2014 In N Out QFC award (Quality Friendliness Cleanliness: Average score of 95% throughout the entire year for my department)
Certification
- IICRC WRT Certified
- IICRC Fire & Smoke Damage (FSRT) Certified
Timeline
Vice President of Operations
Servpro of Fallbrook/South Oceanside
08.2019 - 10.2024
Production Manager
Servpro of Fallbrook/South Oceanside
01.2018 - 08.2019
Crew Chief
Servpro of Fallbrook/South Oceanside
03.2017 - 01.2018
Utility/Maintenance Technician
In N Out Burger
07.2013 - 03.2017
Meat Department Clerk
Ralphs Grocery Kroger
09.2009 - 07.2013
- IICRC WRT Certified
- IICRC Fire & Smoke Damage (FSRT) Certified
American Registry of Radiologic Technologists
Kaplan University
High School Diploma -
Oceanside High School
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