Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiera McElroy

Washington,DC

Summary

Meticulous individual with ability to anticipate key employee needs. Excels at communication, calendar management, and completion of simultaneous projects before deadlines. Recognized for bringing a fresh perspective to customary processes, prioritization, and strong interpersonal skills.



Overview

8
8
years of professional experience

Work History

Tax Manager

Leading CPA Firm
01.2021 - Current
  • Prepared and reviewed 1,400+ business and individual federal and state income tax returns for accuracy, ensuring timely filing and compliance with applicable laws.
  • Scheduled and assisted CEO/Director with weekly staff meetings to communicate deadlines and expectations.
  • Strategized alongside CEO/Director to increase cashflow and profits.
  • Developed strong client relationships by consistently delivering high-quality service and prompt communication.
  • Co-managed a team of 6 associates, providing mentorship and professional development opportunities.
  • Promoted a culture of continuous improvement through feedback sessions and performance evaluations.
  • Created training material for seasonal tax preparers.
  • Contacted clients on behalf of CPA regarding tax preparation, payment processing, and appointments during tax season using phones and emails.
  • Used various negotiation techniques to recoup delayed accounts receivable for the firm.
  • Prepared and completed 5-7 special assignments simultaneously and consistently post-tax season.
  • Collaborated with CEO/Director to implement confidentiality and human resources documents to mitigate liabilities.

Private Residence Property Assistant

Self Employed
09.2018 - 04.2020
  • Improved guest satisfaction by addressing concerns within 4-12 hours and maintaining open lines of communication.
  • Facilitated smooth booking processes through major vacation rental platforms.
  • Provided assistance to property owner by booking flights, running errands, conducting research, and drafting descriptions.
  • Assisted with development of future property design and selecting materials.

Manager Assistant

Action Property Management
06.2016 - 05.2018
  • Resolved concerns for 12 properties per day via multi-line phones and emails.
  • Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
  • Organized and maintained residential homeowner files.
  • Coordinated monthly and annual board meetings.

Education

Product Development

Fashion Institute of Design & Merchandising
San Diego, CA
01-2015

Psychology

San Diego State University
San Diego, CA
01-2014

Skills

  • Organization

  • Time management

  • Fostering connections

  • Customer service

  • Planning and coordination

  • Procedure and training development

  • Collaboration

  • Strategic planning

  • Communication

  • Microsoft Office, Ultratax, Setmore

Timeline

Tax Manager

Leading CPA Firm
01.2021 - Current

Private Residence Property Assistant

Self Employed
09.2018 - 04.2020

Manager Assistant

Action Property Management
06.2016 - 05.2018

Product Development

Fashion Institute of Design & Merchandising

Psychology

San Diego State University

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Kiera McElroy