Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kiera Adams

Seattle,WA

Summary

Reliable and honest Lead skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Overview

9
9
years of professional experience

Work History

Public Area Attendant Lead

HOTEL WESTIN
02.2020 - Current
  • Performs guests service needs and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, state, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.
  • Demonstrated flexibility in accommodating last-minute changes or requests from management or guests without compromising service quality.

Support Services Lead

Therapeutic Health Services
12.2018 - 12.2020
  • Answering all incoming calls, scheduling all appointments, Scanning in attaching files, sending and receiving fax.
  • Increased customer retention rates through proactive follow-ups and consistent communication regarding service updates.

Front Desk Receptionist

Renaissance Hotel
10.2018 - 12.2018
  • Check all guest in and out room reservations
  • Assign rooms, provide guest service, fax, emails, take incoming phone calls.
  • Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.

Cashier Lead

Great State Burger
04.2017 - 10.2017
  • Take all customer orders, maintain till money, maintain cleanliness of the front of house
  • Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
  • Assisted management in setting performance goals for cashier staff, leading to improved productivity.

Housekeeper

Thompson Hospitality
06.2016 - 01.2017
  • Maintain cleanliness in guests rooms.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Breakfast Attendant

Hilton
12.2015 - 06.2016
  • Set up breakfast for guest, maintain all food and beverages refilling when needed.
  • Managed the flow of the restaurant.
  • Guaranteed precise quality service to all guests to uphold the Hilton brand standards.

Front Desk Receptionist

Hilton Garden Inn Seattle Renton
01.2015 - 01.2016
  • Answer and direct all calls, assign rooms to incoming guests, assure all guests needs are met, etc.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Education

Diploma -

Rainier Beach High School
Seattle, WA
06.2013

Skills

  • Organizational Skills
  • Receptionist
  • Outlook
  • Scheduling
  • Microsoft Outlook
  • Customer Service Skills
  • Data Entry
  • Medical Terminology
  • Time management

Additional Information

Will go to great measures to get the job done.

Timeline

Public Area Attendant Lead

HOTEL WESTIN
02.2020 - Current

Support Services Lead

Therapeutic Health Services
12.2018 - 12.2020

Front Desk Receptionist

Renaissance Hotel
10.2018 - 12.2018

Cashier Lead

Great State Burger
04.2017 - 10.2017

Housekeeper

Thompson Hospitality
06.2016 - 01.2017

Breakfast Attendant

Hilton
12.2015 - 06.2016

Front Desk Receptionist

Hilton Garden Inn Seattle Renton
01.2015 - 01.2016

Diploma -

Rainier Beach High School

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Kiera Adams