Kiera Amor

• Provide technical support and troubleshooting for store systems, equipment, and software.
• Coordinate maintenance requests, and ensure timely resolution for operational needs.
• Maintain accurate logs and documentation of support tickets and repairs.
• Communicate clearly with store associates, and vendors, to resolve issues efficiently.
• Utilize problem-solving and multitasking skills to support multiple locations simultaneously.

• Conduct detailed investigations, and produce accurate written reports, demonstrating strong documentation skills.
• Communicate findings effectively with management and team members to maintain a safe environment.
• Collaborated with law enforcement to investigate suspicious activities and recover stolen merchandise.
• Conducted thorough investigations of suspected internal and external theft cases, leading to increased resolution rates.

• Monitored security systems to prevent theft and ensure compliance with safety protocols.
• Conducted regular audits of inventory to identify discrepancies and mitigate loss.
• Patrolled store departments to check for suspicious activities.
• Collaborated with law enforcement during investigations to recover stolen merchandise.

• Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
• Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
• Assessed potential risks in store layout and operations to enhance security measures.
• Improved store safety for employees and customers through regular risk assessments and hazard identification

• Processed customer transactions accurately and efficiently using point-of-sale systems,
• Assisted customers with inquiries and provided exceptional service to enhance shopping experience.
• Managed cash drawer, ensuring balanced transactions and adherence to cash handling procedures.
• Trained new cashiers on operational workflows and customer service best practices.