Kiera Arredondo
Denver,CO
Summary
Results-driven professional with expertise in customer engagement and team leadership. Known for enhancing customer satisfaction and optimizing checkout processes to drive operational efficiency.
Overview
6
6
years of professional experience
Work History
Checkout Advocate
Target
Edgewater, Colorado
06.2024 - Current
- Supported customers with product inquiries, ensuring informed purchasing decisions.
- Processed transactions efficiently, minimizing wait times for customers.
- Collaborated with team members to optimize checkout procedures and enhance customer satisfaction.
- Facilitated feedback collection from customers to identify service improvement opportunities.
- Handled payment transactions accurately, reducing discrepancies and ensuring compliance with company policies.
- Trained new team members on checkout processes and customer engagement techniques.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Answered customer questions regarding store policies and services.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Demonstrated a friendly attitude towards co-workers and customers alike.
- Assisted in maintaining a clean and organized checkout area to enhance the shopping experience.
- Provided assistance to customers with loyalty program inquiries and sign-ups.
- Cross-checked pricing between online orders and physical products to ensure accuracy.
- Verified age restrictions on certain products such as alcohol or tobacco.
- Ensured compliance with safety regulations within work areas.
- Operated cash registers to process payments for purchases and returns.
- Provided assistance to other departments when needed during peak hours or special events.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
Shift Manager
Pizza Hut
Bakersfield, California
03.2020 - 08.2023
- Led team during busy shifts to ensure efficient service and high customer satisfaction.
- Monitored employee performance to identify training needs and improve operational efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated shift schedules to align staff availability with peak business hours.
- Conducted regular safety audits to ensure compliance with health and safety regulations.
- Resolved customer complaints swiftly to maintain positive dining experiences.
- Trained staff on food preparation standards to uphold product quality and safety.
- Facilitated team meetings to promote communication and enhance collaboration among staff.
- Encouraged employee engagement through recognition programs and team-building activities.
- Maintained cleanliness and organization of work areas to ensure operational efficiency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Communicated with other shift managers to facilitate continuum of customer service.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
North High School
Bakersfield, CA09-2018
Skills
- Transaction processing
- Customer engagement
- Payment accuracy
- Checkout optimization
- Inventory management
- Team leadership
References
References available upon request.
Timeline
Checkout Advocate
Target
06.2024 - Current
Shift Manager
Pizza Hut
03.2020 - 08.2023
High School Diploma -
North High School