Kiera Baisley
Lawrence,KS
Summary
Proficient worker adept at filling any team role and helping employees be efficient and productive. Well-versed in the latest products and procedures. Excellent communication and problem-solving abilities. Also excels in keeping kids safe while nurturing development with age-appropriate activities.
Overview
5
5
years of professional experience
Work History
Childcare Provider
Self-employed
01.2019 - Current
- Watched family of 2 young girls for over 5 years and have been referred multiple times.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Liaised with parents and guardians to discuss child progress.
- Responded to inquiries from parents and guardians.
Nutrition Aide
University Of Kansas Athletics
09.2022 - 05.2023
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed social media accounts to promote living a healthy lifestyle, as well as available resources and events.
- Organized and Labeled received shipment.
- Managed inventory of all required and requested products.
Store Support Team Trainer
Whole Foods Market Inc
08.2020 - 08.2022
- Originally hired as store support team member, was promoted to desk associate as well as store support team trainer.
- Received customer service team member of the month three times over the course of a two-year employment.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Science - Exercise Science
University of Kansas
Lawrence, KS05.2026
High School Diploma -
Glenbard South High School
Glen Ellyn, IL05.2022
Skills
- Instructing
- Active Listening
- Negotiation
- Cleaning Requirements
- Infection Control Policies
- Handling Complaints
- Customer Inquiries
- Creating Positive Experiences
- Staff Coaching and Training
- Dietary Restrictions
- Customer Preferences
- Complex Problem-Solving
- Multitasking and Organization
- Guest Experiences
Timeline
Nutrition Aide
University Of Kansas Athletics
09.2022 - 05.2023
Store Support Team Trainer
Whole Foods Market Inc
08.2020 - 08.2022
Childcare Provider
Self-employed
01.2019 - Current
Bachelor of Science - Exercise Science
University of Kansas
High School Diploma -
Glenbard South High School
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