Kiera Baker-Henderson
Brookhaven ,MS
Summary
Relationship Banker II at Trustmark Bank with 9 years banking experience. Dedicate to providing exceptional customer service to all customers. Expert in sales and relationship management. Identify customers needs and seek opportunities to improve the customer’s relationship with the company.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Trustmark Bank
04.2017 - Current
- Established and maintained strong customer relationships to enhance client satisfaction and loyalty.
- Processed loan applications and account openings efficiently, ensuring compliance with banking regulations.
- Assisted clients in identifying financial needs, offering tailored banking solutions and services.
- Collaborated with team members to streamline operations, improving overall service delivery efficiency.
- Educated customers on digital banking tools, enhancing user engagement and adoption rates.
- Conducted regular follow-ups with clients to ensure ongoing satisfaction and address any concerns promptly.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Collaborated with team to meet and exceed quarterly sales targets for financial products.
Education
Associate of Applied Science - Office Systems Technology/ Business Management
Copiah-Lincoln Community College
Wesson, MSSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Teller support
- Banking
- Resourcefulness
- Multitasking Abilities
- Organizational skills
- Computer skills
- Teamwork and collaboration
- Decision-making
- Time management
- Active listening
- Customer service
- Problem-solving abilities
Timeline
Relationship Banker
Trustmark Bank
04.2017 - Current
Associate of Applied Science - Office Systems Technology/ Business Management
Copiah-Lincoln Community College