Kiera Bates
Racine,WI
Summary
Associate degree in Human Services with six years in production environments. Demonstrates expertise in safety protocols and quality control while operating complex machinery. Committed to maintaining high standards and ensuring compliance, contributing to enhanced productivity and reduced workplace hazards.
Overview
10
10
years of professional experience
Work History
Production worker
Scjohnson and sons
Racine
06.2021 - 01.2026
- Trained new employees on equipment operation and safety protocols, enhancing team readiness.
- Operated assembly line machinery to ensure efficient production flow.
- Maintained cleanliness and organization of work area to comply with safety regulations.
- Collaborated with cross-functional teams during peak production periods to meet tight deadlines and maintain workflow.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Gained experience in standard operating procedures and equal employment opportunity regulations.
- Performed quality inspections to ensure products met company standards, contributing to reduced defects.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated machinery to produce high-quality products while ensuring compliance with safety standards.
- Set up machinery to produce exceptional products for industrial needs.
Quality control
Foxconn
03.2020 - 04.2021
- Conduct routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples.
- Calibrate, validate, or maintain laboratory equipment.
- Ensure that lab cleanliness and safety standards are maintained.
- Identify and troubleshoot equipment problems.
- Compile laboratory test data and perform appropriate analyses.
- Investigate or report questionable test results.
- Write technical reports or documentation, such as deviation reports, testing protocols, and trend analyses.
- Identify quality problems and recommend solutions.
- Monitor testing procedures to ensure that all tests are performed according to established item specifications, standard test methods, or protocols.
- Coordinate testing with contract laboratories and vendors.
- Develop and qualify new testing methods.
- Prepare or review required method transfer documentation including technical transfer protocols or reports.
- Perform validations or transfers of analytical methods in accordance with applicable policies or guidelines.
- Participate in internal assessments and audits as required.
Crisis worker assistant
Sail
Racine
05.2018 - 03.2020
- Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
- Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Supervise or direct other workers who provide services to clients or patients.
- Modify treatment plans according to changes in client status.
- Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
- Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.
Customer Service Representative
Doheny
Kenosha, Wisconsin
05.2016 - 10.2018
- Answering Inquiries: Respond to inbound phone calls, emails, and live chat messages.
- Resolving Issues: Troubleshoot basic product or service problems.
- Processing Transactions: Handle order entries, returns, exchanges, or account updates.
- Logging Information: Keep accurate records of customer interactions and resolutions in internal databases.
- Escalating Problems: Forward complex or high-priority complaints to senior team members or managers. [1, 2, 3]
Internship-Case management
HALO
Racine, Wisconsin
04.2017 - 07.2017
- Assessment: Reviewing a client's history, current situation, and needs.
- Planning: Creating a tailored care or action plan with clear goals.
- Implementation: Connecting clients to proper services, providers, and community resources.
- Monitoring & Follow-up: Tracking ongoing progress and adjusting the plan when needed.
- Evaluation: Reviewing final outcomes to ensure goals were met effectively
Education
Associate of Science - Human Services
Gateway Technical College
Kenosha, WI05-2019
High school - Human services, case management, Child development, Human resources
Waukegan high school
05-2008
Skills
- Machine operation
- Safety procedures
- SOP
- Lockout and tagout procedures
- Electrical troubleshooting
- Production scheduling
- Work order processing
- Inventory control
- Customer service
- Case management
Timeline
Production worker
Scjohnson and sons
06.2021 - 01.2026
Quality control
Foxconn
03.2020 - 04.2021
Crisis worker assistant
Sail
05.2018 - 03.2020
Internship-Case management
HALO
04.2017 - 07.2017
Customer Service Representative
Doheny
05.2016 - 10.2018
Associate of Science - Human Services
Gateway Technical College
High school - Human services, case management, Child development, Human resources
Waukegan high school