Hi, I’m
Kiera Blair
Fort Worth,TX
Summary
Dynamic Assistant Manager with a proven track record at Papa John's Pizza, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff motivation, while improving cash handling accuracy. Recognized for fostering a positive work environment and mentoring team members to achieve operational goals.
Overview
6
years of professional experience
Work History
Papa John's Pizza
Assistant Manager
06.2023 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
Papa John's Pizza
Crew Member
03.2022 - 06.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Stocked shelves to organize aisles in assigned department.
- Fostered positive team environment by assisting coworkers during rush periods.
- Boosted repeat customer rates by providing friendly and engaging service.
Malace HR
Sanitation Worker
01.2022 - 02.2022
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Southern Classic Daquri Factory
Assistant Manager
01.2020 - 10.2022
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Dairy Queen Grill & Chill
Crew Member
01.2019 - 01.2020
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Eastern Hills High SchoolFort Worth, TX
High School Diploma
06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
- Employee scheduling
Timeline
Assistant Manager
Papa John's Pizza
06.2023 - Current
Crew Member
Papa John's Pizza
03.2022 - 06.2023
Sanitation Worker
Malace HR
01.2022 - 02.2022
Assistant Manager
Southern Classic Daquri Factory
01.2020 - 10.2022
Crew Member
Dairy Queen Grill & Chill
01.2019 - 01.2020
Eastern Hills High School
High School Diploma
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