Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiera Bray

Sachse,TX

Summary

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 7 years of experience working in busy slow and fast paced environments.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.


Overview

8
8
years of professional experience

Work History

Package Handler

FedEx:Ground
07.2023 - Current
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Appointment Scheduler

IN2UHR
04.2023 - 07.2023
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Streamlined appointment setting process for improved client experience and higher retention rates.

Caregiver

Mustang Creek Estates
01.2022 - 04.2023
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Customer Service Representative

TELVISTA
08.2022 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Roadside Assistance Dispatcher

Qualfon
09.2020 - 12.2020
  • Enhanced customer satisfaction by promptly addressing and resolving roadside assistance requests.
  • Streamlined dispatch process for quicker response times to emergency situations.
  • Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
  • Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.

Call Center Representative

Iqor Holdings
06.2019 - 11.2019
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Cashier

Dollar General
05.2019 - 06.2019
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

Carhop Server

Sonic DriveIn
03.2018 - 06.2018
  • Enhanced customer satisfaction by promptly greeting and efficiently taking orders from patrons.
  • Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
  • Facilitated a positive dining experience for guests by maintaining a clean and organized outdoor eating area.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.

Host

Waffle House
02.2018 - 06.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Party Host

Urban Air Trampoline And Adventure Park
05.2017 - 10.2017
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff.
  • Developed customized party plans tailored to each client''s preferences, ensuring memorable experiences for all attendees.
  • Collaborated with other team members to create visually appealing decorations and setups, contributing to the overall success of events.
  • Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.

Cashier

McDonald's
06.2016 - 06.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Education

Jarvis Christian College
Hawkins, TX

High School Diploma -

Sachse High School
Sachse, TX
06.2018

Skills

  • Freight Handling
  • Truck loading
  • Shipping Documentation
  • Product packing
  • Call Management
  • Data Collection
  • Information Security
  • Paperwork Processing
  • Customer Service
  • Cash Register Operation
  • Returns processing
  • ID Verification
  • Reservation planning
  • Menu presentation
  • Catering Coordination
  • Attention to Detail
  • Server Support
  • Team Collaboration
  • Reservations Management
  • Telephone reception
  • Incident Reporting
  • Basic Housekeeping
  • ADL Assistance
  • Progress Documentation

Timeline

Package Handler

FedEx:Ground
07.2023 - Current

Appointment Scheduler

IN2UHR
04.2023 - 07.2023

Customer Service Representative

TELVISTA
08.2022 - 11.2022

Caregiver

Mustang Creek Estates
01.2022 - 04.2023

Roadside Assistance Dispatcher

Qualfon
09.2020 - 12.2020

Call Center Representative

Iqor Holdings
06.2019 - 11.2019

Cashier

Dollar General
05.2019 - 06.2019

Carhop Server

Sonic DriveIn
03.2018 - 06.2018

Host

Waffle House
02.2018 - 06.2018

Party Host

Urban Air Trampoline And Adventure Park
05.2017 - 10.2017

Cashier

McDonald's
06.2016 - 06.2017

Jarvis Christian College

High School Diploma -

Sachse High School

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Kiera Bray