Kiera Bryant
Jemison,AL
Summary
Professional strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Easy Money Title Pawn
06.2020 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Senior Data Entry Clerk
Summer Classics
01.2017 - 12.2020
- Supported other business functions by providing accurate and relevant data for analysis, contributing to informed decision-making processes.
- Created user-friendly documentation outlining standard operating procedures for all aspects of the Data Entry Clerk role.
- Established performance benchmarks for junior Data Entry Clerks, facilitating their professional growth and development.
- Collaborated with cross-functional teams to ensure seamless flow of accurate information between departments.
- Enhanced team productivity with continuous training on best practices in data management and software usage.
- Supervised a team of junior clerks, coordinating workloads to maximize productivity levels while maintaining strict deadlines.
- Contributed to faster decision-making processes by providing timely and accurate reports to management teams.
Customer Service Representative Team Lead
Advise Insurance
10.2018 - 05.2020
- Working remotely with customers finding the perfect insurance plan that fits their healthcare needs
- Customer service, Customer support, Customer satisfaction
- Inbound and outbound phone calls to customers that are currently enrolled or qualified for a plan
- Training new hires, maintaining positive feedback from customers, multitasking, telephone encounters.
Education
High school diploma -
Jemison High School
AL05.2012
Skills
- Microsoft Word
- Recruiting
- Customer service
- Insurance Sales
- Microsoft Excel
- Money Handling
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Staff Management
- Operations Management
- Compliance understanding
Timeline
Assistant Manager
Easy Money Title Pawn
06.2020 - 12.2023
Customer Service Representative Team Lead
Advise Insurance
10.2018 - 05.2020
Senior Data Entry Clerk
Summer Classics
01.2017 - 12.2020
High school diploma -
Jemison High School
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