Kiera Campbell
Summary
Experienced Coordinator ready to contribute to efficient patient or client care and administrative excellence within various settings including; healthcare, dog-daycare facility and restaurants. Proven track record of enhancing patient flow and supporting medical teams with critical administrative functions. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Health Unit Coordinator
Aurora St. Luke's South Shore
02.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
Clinical Operations Tech
Aurora St. Luke's South Shore, Cudahy
05.2023 - 02.2024
- Rounded on all units to ensure soiled equipment was being disinfected in a timely manner
- Conducted daily audits on fall risk patients, ensure tele patches were up to date
- Restock supplies around all areas of the hospital
- Assisted our managers and house supervisors with any tasks needed to perform their jobs
- Help colleagues with any questions that needed to be delegated or resolved.
- Coordinated with my colleagues on any patients needing to be wheeled downstairs for discharge
- Updated hospital equipment when prompted to change to a new program
- Established strong relationships with my colleagues to better understand where I can support them most
- Improved data accuracy on working and non working equipment throughout the hospital
- Reduced downtime, by designing different documents to better support my role
Client Services Representative/Dog Handler
Playtime Doggy Daycare, Milwaukee
03.2021 - 2023
- Attentively greeted clients upon arrival and dismissal
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Managed client requests by, providing prompt and accurate information about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Enhanced team performance by implementing efficient dog handling techniques
- Reduced behavioral issues among dogs by employing positive reinforcement techniques during outside and inside sessions
- Assisted with dog cleanings when necessary for the dogs departure
- Collaborated with managers in creating worker schedules as well as where workers succeed in daily tasks
- Kept all kennels, restrooms, break areas, dog stations and play areas clean
- Care for and feed the dogs, ensuring they are safe and happy
Greeter/Hostess/Cleaner
Campbell's Irish Pub/Packy's, Milwaukee
06.2018 - 08.2021
- Greeted and seated customers during large events and busy hours
- Answered telephone to take to-go orders during Covid
- Assisted with restocking product and refilling ice receptacles
- Cleaned establishment before and after guests arrived or left
- Utilized when needed an extra hand (as needed).
Greeter/Hostess/Cashier
Pizza De Brazil, Milwaukee
06.2020 - 01.2021
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Provided knowledgeable information regarding the restaurants layout and what to expect during their experience
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
- Fielded customer complaints and notified managers.
- Quickly resolved guest issues or complaints, demonstrating excellent problem-solving skills and professionalism.
Education
High School diploma -
Cudahy High School
Cudahy, WI06.2022
GED -
University of Oshkosh
OshkoshSkills
- Excellent communication and listening skills
- Passionate about helping others
- Outgoing and collaborative
- Enjoys learning new things
- Training and mentoring
- Department collaboration
- Patient scheduling expertise
- Critical thinking
- Data Entry
- Supply restocking
- Basic life support for health care providers (BLS)
- Data analysis
Certification
- BLS (Basic Life Support), Through Aurora St Lukes South Shore - (2023-Present)
Timeline
Health Unit Coordinator
Aurora St. Luke's South Shore
02.2024 - Current
Clinical Operations Tech
Aurora St. Luke's South Shore, Cudahy
05.2023 - 02.2024
Client Services Representative/Dog Handler
Playtime Doggy Daycare, Milwaukee
03.2021 - 2023
Greeter/Hostess/Cashier
Pizza De Brazil, Milwaukee
06.2020 - 01.2021
Greeter/Hostess/Cleaner
Campbell's Irish Pub/Packy's, Milwaukee
06.2018 - 08.2021
High School diploma -
Cudahy High School
GED -
University of Oshkosh
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