Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Clark

528 Tyler St

Summary

Hospitality professional with solid background in customer service and order management for high-volume, fast-paced settings. Known for strong teamwork and results-driven approach, consistently ensuring customer satisfaction and operational efficiency. Reliable and adaptable, with strong communication skills and positive attitude.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Carhop

Sonic
04.2021 - 02.2025
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Resolved customer complaints professionally, finding mutually agreeable solutions.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
  • Enhanced sales by upselling menu items and promoting daily specials.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Collaborated with team members to provide exceptional customer experiences.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Improved efficiency by restocking supplies during downtime periods between orders.
  • Maximized customer loyalty through consistent attention to detail and excellent communication skills.
  • Maintained a clean and organized workspace for efficient food preparation and delivery.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Assisted in the training of new carhops, sharing best practices for success in the role.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Team Sales Leader

Rally House
07.2023 - 01.2024
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
  • Worked closely with other departments to ensure seamless coordination between teams for optimal results.
  • Implemented a successful incentive program that drove motivation and improved performance among team members.
  • Managed budgets effectively while meeting aggressive quotas and keeping expenses under control.
  • Mentored junior sales representatives, providing guidance on best practices and helping them achieve their goals.
  • Adapted quickly to new products or services offerings by maintaining ongoing education initiatives for both myself and my team.
  • Encouraged open communication within the team, fostering a positive work environment conducive to collaboration and problemsolving.
  • Collaborated with marketing department to create targeted campaigns that generated quality leads for the sales team.
  • Streamlined sales processes to improve efficiency and boost productivity within the team.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built relationships with customers and community to establish long-term business growth.

Head Server

The Shed Cafe
01.2020 - 12.2021
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Trained staff members on use of POS system.
  • Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Streamlined dining operations for improved efficiency with effective communication and coordination among team members.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

High School Diploma -

Sylvan Hills High School
484 Bear Paw Rd Building 12, Sherwood AR 72120
05-2023

Skills

  • Good communication
  • Team motivation
  • Drive-thru experience
  • Multitasking skills
  • Flexible schedule
  • Strong work ethic
  • Cash handling
  • Promptness and punctuality
  • Cleaning and sanitizing
  • Exceptional communication
  • Training employees
  • Memory retention

Timeline

Team Sales Leader

Rally House
07.2023 - 01.2024

Carhop

Sonic
04.2021 - 02.2025

Head Server

The Shed Cafe
01.2020 - 12.2021

High School Diploma -

Sylvan Hills High School

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Kiera Clark