Kiera Clerkley
Fort Worth
Summary
Driven by genuine love for connecting with people, brings wealth of patience, empathy, and collaborative spirit to every interaction. Adept at understanding customer needs and providing tailored solutions, consistently fosters positive relationships that drive sales and customer satisfaction. Combining persuasive communication with generous approach, excels in dynamic environments where teamwork and customer engagement are key. Demonstrates strong ability to turn customer interactions into meaningful experiences, ensuring loyalty and repeat business.
Overview
2026
2026
years of professional experience
Work History
Receiving Clerk
Compass Group Management
- Processed incoming shipments, ensuring accurate inventory records and timely updates to stock levels.
- Inspected received goods for quality assurance, identifying discrepancies and initiating corrective actions.
- Operated warehouse management systems to track inventory movements and maintain organized storage areas.
- Collaborated with team members to streamline receiving processes, enhancing overall efficiency in operations.
Call Center Representative
HealthCenterPartners
12.2024 - 08.2025
- Managed inbound customer inquiries to ensure prompt resolution and satisfaction.
- Utilized CRM software to log calls and track customer interactions efficiently.
- Conducted follow-up calls to assess customer satisfaction and gather feedback.
- Collaborated with team members to enhance service delivery processes and improve response times.
- Resolved escalated issues through effective communication and problem-solving techniques.
Customer Service Sale Representative
Home Depot
02.2024 - 11.2024
- Oversaw garden section inventory and displays, ensuring smooth flow of deliveries and visually appealing merchandising.
- Collaborated on in-store landscaping projects to enhance overall customer experience and brand presentation.
- Tracked and reported weekly sales trends to inform department strategy and improve performance.
- Delivered personalized guidance on plant care and garden solutions, fostering customer trust and driving sales.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
Education
Certification in Customer Service Representative - undefined
National Trade Institute
Irving, TX04.2025
High School Diploma - General Education
Homeschool Education
Fort Worth, TX04.2024
Skills
- Active listening
- Time management
- Teamwork and collaboration
- Customer relations
- Complaint resolution
- Sales techniques
- Adaptability and flexibility
- Customer needs assessment
- Customer retention
- Problem-solving
Timeline
Call Center Representative
HealthCenterPartners
12.2024 - 08.2025
Customer Service Sale Representative
Home Depot
02.2024 - 11.2024
Certification in Customer Service Representative - undefined
National Trade Institute
High School Diploma - General Education
Homeschool Education
Receiving Clerk
Compass Group Management
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