Kiera Cox

Handle incoming and outgoing calls to schedule services for new and existing patients in a busy call center.

Utilize multiple online systems to check patient eligibility, explain insurance costs, and ensure accurate data entry.

Strictly follow HIPAA guidelines when dealing with confidential patient information.

Meet key performance metrics such as call adherence, capacity, and attendance standards.

Make and document confirmation calls 48 and 24 hours before appointments.

Gather and update all relevant demographic, insurance, and medical information.

Work with team members to improve service delivery and address operational issues.

Perform other duties and special projects as needed.

Delivered exceptional guest interactions with a service-oriented approach.

Coordinating activities in the dining room.

Assisting guests with menu options and anticipating their needs to ensure I meet and exceed

expectations. Respond to members questions and make suggestions regarding food orders.