Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiera Craig

Edmonds,WA

Summary

Friendly, dependable, and self-motivated team member with a proven track record in customer service, administrative support, and team leadership. Excels in fast-paced environments while maintaining exceptional organizational skills and effective time management to ensure seamless operations. A commitment to fostering positive experiences for customers and coworkers drives a passion for assisting others and enhancing team dynamics. With a strong work ethic, positive attitude, and genuine enthusiasm for collaboration, readiness to contribute wherever needed significantly enhances overall team success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Administrative Assistant

DaVita Dialysis
07.2024 - 06.2025
  • As an administrative assistant at a kidney dialysis company, I supported both clinical and office teams by keeping daily operations organized and running smoothly. I managed phone calls, scheduled patient appointments, and helped maintain accurate records while ensuring sensitive medical information was handled confidentially. I regularly communicated with patients, staff, and vendors, always aiming to be friendly, helpful, and professional. I also assisted with billing, filing, and supply ordering to help the team stay focused on patient care. My ability to stay organized, manage time effectively, and problem-solve on the fly helped create a supportive and efficient work environment.

Shift Supervisor

Starbucks Coffee
05.2021 - 07.2024
  • As a Shift Supervisor, I helped create a welcoming and high-energy environment for both customers and co-workers. I balanced strong time management with the fast-paced demands of a busy store. I ensured orders were made quickly and correctly while still delivering friendly, personalized service. During peak business hours, I helped lead the team with focus and positivity, keeping everyone on track and working together smoothly. I also handled daily and weekly inventory orders to keep the store well-stocked and running efficiently. My role was about more than just managing shifts—it was about setting the tone for a fun, supportive atmosphere where both guests and co-workers felt valued.

All-Star Squad Member

Mod Pizza
04.2019 - 05.2021
  • At MOD Pizza, I worked as part of a fast-paced team to create a positive and welcoming experience for every guest. I helped prepare and assemble pizzas quickly and accurately, making sure each order met our standards. I took pride in providing excellent customer service and keeping the energy upbeat throughout each shift. I trained new employees using a one-on-one training plan, walking them through food prep, store procedures, and customer interaction so they felt confident and supported from day one. I regularly operated the POS system to take orders and process payments, and I helped maintain a clean, safe, and organized workspace at all times.

Education

Shoreline Community College
Shoreline, WA

Highschool Diploma -

Edmonds Heights K-12
Edmonds, WA
05-2019

Skills

  • Exceptional customer support
  • Effective time management
  • Proficient in managing multiple tasks
  • Team Leadership & Training
  • Analytical problem solving
  • Skilled in dispute resolution
  • Optimistic mindset
  • Inventory Management

Certification

Transportation Worker Card

Merchant Mariner Credential




Timeline

Administrative Assistant

DaVita Dialysis
07.2024 - 06.2025

Shift Supervisor

Starbucks Coffee
05.2021 - 07.2024

All-Star Squad Member

Mod Pizza
04.2019 - 05.2021

Shoreline Community College

Highschool Diploma -

Edmonds Heights K-12

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