Kiera Craig
Westerville
Summary
Dynamic General Manager with 5 years of experience in operational excellence and team leadership. Expertise in strategic planning, resource management, and project execution in high-pressure environments. Strong ability to drive growth, enhance productivity, and streamline operations to optimize costs and improve efficiency.
Overview
8
8
years of professional experience
Work History
General Manager
AFC Brands
04.2024 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs to enhance staff performance and service quality.
- Managed inventory levels, optimizing supply chain efficiency to reduce waste.
- Analyzed sales data to identify trends, driving strategic promotional initiatives.
- Cultivated strong customer relationships, enhancing satisfaction and loyalty through service excellence.
- Led team meetings to communicate goals and motivate staff toward achieving targets.
- Implemented feedback mechanisms for continuous improvement in customer service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Bartender
R Bar Arena
08.2024 - 04.2025
- Created new signature cocktails to help promote the bar's brand and boost profits.
- Assisted in the preparation of the dining room for upcoming special events, such as decorating and creating and printing special group menus.
- Double-checked ID cards to ensure bar patrons were of legal drinking age.
- I'm in charge of taking to-go orders and answering customer calls.
- Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins.
- Opened and closed the bar in accordance with management guidelines.
- Work well under pressure in a fast-paced environment with lots of distractions and interruptions
- Poured and prepared mixed drinks for over 300+ customers, as well as creating new libations to attract new customers every day.
- Cultivate positive customer relationships.
General Manager
Chipotle Mexican Grill
05.2021 - 08.2024
- Devised and implemented effective marketing strategies that increased the store's ranking by 4 letter positions.
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Ensured customer satisfaction before, during, and after all work.
- Encouraged team members to work together to achieve profit and performance objectives.
- Created and managed a $163k annual budget with effective controls to avoid overspending and support sustainability goals.
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
- Internal candidates for potential management roles were recruited and trained by me.
- Was in charge of weekly payroll management and submission.
- Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
- Promoted a positive customer experience through day-to-day supervision and management of multiple restaurant facilities.
- Increased efficiency by coaching and mentoring 43 employees on food safety and service principles, industry practices, company procedures, and the aloha POS system.
- Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
- Was in charge of product distribution, merchandising, and showcasing.
- Improved operational success by employing effective staffing, providing excellent training, adhering to safety regulations, and providing prompt customer service.
- Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans.
Shift Supervisor
Starbucks
09.2020 - 12.2022
- Implemented security, safety, and loss prevention strategies during shifts.
- Finished the store's opening and closing procedures, which included setting up registers and checking inventory.
- Was in charge of merchandising, as well as promoting new products and raising brand awareness.
- Trained new hires and retrained employees on new recipes and procedures on a regular basis.
- Was in charge of inventory and product stock, as well as developing and maintaining inventory controls, which resulted in cost savings and fewer overages.
- Prepared, calibrated, and monitored production machinery to maintain optimal production levels and consistently meet daily targets.
Crew Member/Cashier
Chipotle Mexican Grill
05.2019 - 08.2021
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Provided support and mentoring to new team members as they learned various navigational duties, such as Food Safety and industry standards.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
- Got better.
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
Account Executive
Direct Energy
07.2019 - 01.2020
- Found new business opportunities by cold calling, networking, marketing, and contacting potential database leads.
- Made daily cold calls, both in person and over the phone, and followed up with small business prospects monthly to ensure that the pipeline was adequate.
- Was in charge of introducing and promoting the company's products.
- Preparing proposals for prospective clients, monitoring campaign performance, preparing and delivering sales presentations to potential clients, and prioritizing client requests and company projects were among my additional responsibilities.
- Used a targeted and disciplined approach to promote the company's offerings to a variety of customers.
- Meeting with clients to discuss strategies, provide updates, and briefings, as well as presenting proposals to clients for approval and determining their needs.
- Provide quotes and proposals.
- Was able to secure favorable pricing, negotiate contracts, and solidify beneficial agreements.
Hostess/Cashier
Fusion Japanese Steakhouse
01.2018 - 02.2019
- Closed down the kitchen and followed the closing checklist for the kitchen stations after each shift.
- Was in charge of representing
- Kept track of all company inventory by monitoring multiple databases.
- Completed efficient and accurate sidework during slow periods.
Education
Some college (No degree) - Health Sciences
The Ohio State University
Columbus, OHHigh School - undefined
Franklin Heights High School
Columbus, OH01.2020
Skills
- Classic cocktails
- Sale expertise
- Attending multiple customers
- Customer service
- Ordering bar supplies
- Food preparation
- Positive attitude
- Team standards
- Aloha POS
- Food preparation and safety
- Dining room management
- Liquor, beer and wine knowledge
- Interpersonal skills
- Group reservations management
- Performance improvement
- Business Strategy
- Cash register operation
- New hire training
- Servsafe Food Safety license
- Reporting and documentation
- Highly reliable
- Staff management
- Inventory management
- Hospitality service expertise
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Customer relations
- Training and development
- Staff training
- Staff training/development
- Relationship building
- Inventory control
- Staff supervision
Languages
French
Limited Working
Timeline
Bartender
R Bar Arena
08.2024 - 04.2025
General Manager
AFC Brands
04.2024 - Current
General Manager
Chipotle Mexican Grill
05.2021 - 08.2024
Shift Supervisor
Starbucks
09.2020 - 12.2022
Account Executive
Direct Energy
07.2019 - 01.2020
Crew Member/Cashier
Chipotle Mexican Grill
05.2019 - 08.2021
Hostess/Cashier
Fusion Japanese Steakhouse
01.2018 - 02.2019
High School - undefined
Franklin Heights High School
Some college (No degree) - Health Sciences
The Ohio State University