Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Davis

Powder Springs,GA

Summary

Experienced customer-focused professional with a background in retail management, customer service, security, and therapeutic recreation. Skilled in managing high-volume customer interactions, problem-solving, and maintaining efficiency in fast-paced environments. Adept at handling customer inquiries, conflict resolution, and multitasking. Ideal for a customer service and operations associate. Prepared to excel in managing high-volume call environments and delivering excellent customer support. Proven ability to handle challenging interactions and provide effective solutions. Strong teamwork and adaptability ensure consistent results and reliability in dynamic settings. Skilled in active listening, conflict resolution, and maintaining a positive attitude.

Overview

8
8
years of professional experience

Work History

Security Officer

Best Security
06.2024 - Current

Patrolled and monitored 500,000+ sq. ft. of secured property, ensuring the safety of staff and visitors.

Responded to 15+ incidents per shift, including unauthorized access, disturbances, and medical emergencies.

Assisted 50+ individuals weekly with security-related inquiries, demonstrating strong communication skills.

  • Responded to incidents and emergencies efficiently, following security protocols and documentation procedures.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Nutrition Assistant

Marietta City School
08.2022 - Current
  • Assisted in the preparation and serving of 300+ meals daily, ensuring efficiency in a fast-paced environment.
  • Maintained strict adherence to health and safety guidelines, contributing to 100% compliance with sanitation regulations.
  • Supported kitchen operations by organizing and cleaning 10+ pieces of equipment per shift.
  • Helped reduce food waste by 15% through accurate portioning and inventory management.
  • Provided excellent service to students and staff, ensuring a smooth and organized meal distribution process.

Retail Operations & Customer Service Manager

Dollar Tree
05.2017 - 07.2022
  • Assisted an average of 50+ customers daily, providing efficient service and resolving inquiries.

    Processed hundreds of transactions weekly, ensuring accuracy and adherence to cash handling policies.

    Managed inventory for all departments, reducing stock shortages by 15% through strategic replenishment.

    Trained and supervised a team of 10+ employees, improving overall customer service efficiency.

    Boosted impulse sales at checkout by 20% through strategic merchandise placement and promotions.

    Created staff schedules, optimized workflows, and maintained compliance with company policies, leading to consistent store performance improvements.

Recreation Therapy Intern

Devereux Advanced Behavioral Health
06.2020 - 04.2021
  • Designed and facilitated 15+ therapeutic activities per week to support adolescent mental health treatment.
  • Conducted assessments for 50+ clients, tailoring interventions to individual cognitive and emotional needs.
  • Maintained 100% accuracy in documentation, ensuring timely and detailed progress reports for treatment teams.
  • Collaborated with a multidisciplinary team to enhance program effectiveness, leading to increased client engagement by 30%.
  • Managed inventory and organized monthly special events, improving therapeutic program accessibility and variety.

Education

Bachelor of Science - Recreational Therapy

Georgia Southern University
Statesboro, GA
05.2021

Skills

  • Call handling & customer engagement
  • Problem-solving & active listening
  • Conflict resolution & de-escalation
  • Multitasking in high-pressure environments
  • Documentation & data entry accuracy
  • Sales, inventory & operations management
  • Team leadership & collaboration
  • Call handling techniques
  • Performance metrics
  • Empathy and patience
  • Product knowledge

Timeline

Security Officer

Best Security
06.2024 - Current

Nutrition Assistant

Marietta City School
08.2022 - Current

Recreation Therapy Intern

Devereux Advanced Behavioral Health
06.2020 - 04.2021

Retail Operations & Customer Service Manager

Dollar Tree
05.2017 - 07.2022

Bachelor of Science - Recreational Therapy

Georgia Southern University