Experienced customer-focused professional with a background in retail management, customer service, security, and therapeutic recreation. Skilled in managing high-volume customer interactions, problem-solving, and maintaining efficiency in fast-paced environments. Adept at handling customer inquiries, conflict resolution, and multitasking. Ideal for a customer service and operations associate. Prepared to excel in managing high-volume call environments and delivering excellent customer support. Proven ability to handle challenging interactions and provide effective solutions. Strong teamwork and adaptability ensure consistent results and reliability in dynamic settings. Skilled in active listening, conflict resolution, and maintaining a positive attitude.
Patrolled and monitored 500,000+ sq. ft. of secured property, ensuring the safety of staff and visitors.
Responded to 15+ incidents per shift, including unauthorized access, disturbances, and medical emergencies.
Assisted 50+ individuals weekly with security-related inquiries, demonstrating strong communication skills.