EPIC
Kiera Desadier-Magee
Patient Service Representative
Indianapolis,IN
Summary
Self-motivated and cheerful patient service professional with a strong history of medical office experience and fulfillment of role responsibilities. Highly skilled at providing patient outreach and communications with the ability to diffuse complaints and calm concerns. Having 10+ years experience in applicable computer softwares and systems.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Service Representative
Community Health Network
Indianapolis, IN
11.2020 - Current
- Checking patients in for appointments.
- Collecting patient payments.
- Answering patient telephone calls.
- Taking accurate messages on patient refill requests, appointment requests, and medical advise requests.
- Scheduling in office and virtual appointments.
- Checking patients out.
- Coordinating referrals and calling on referrals for scheduling.
- Checking insurance eligibility.
- Prior authorizations.
- Hematology-Oncology of Indiana.
AON
Indianapolis, IN
08.2020 - 11.2020
- Schedule patient appointments and make reminder calls.
- Schedule patients for Chemotherapy and Radiation.
- Obtain and add patient address, contact details, insurance information and medical history into EMR system.
- Verify patient’s insurance coverage and collect co-payments.
- Process credit card payments and balance daily cash deposits.
- Verify patient demographics at every visit.
- Create lab orders for patients and schedule lab appointments.
- Call insurance to request Pre-Authorizations for upcoming surgeries and diagnostic scans.
- Create new patient referrals.
Patient Service Coordinator
Otolaryngology Associates
Carmel, IN
08.2019 - 08.2020
- Schedule patient appointments and make reminder calls.
- Obtain patient address, contact details, insurance information and medical history.
- Greet and direct patients to examination rooms.
- Verify patient’s insurance coverage and collect co-payments.
- Process credit card payments and balance daily cash deposits.
- Maintain patient data up-to-date and verify patient information at every visit.
- Create lab orders for patients and schedule lab appointments.
- Call insurance to request Pre-Authorizations for upcoming surgeries and lab appointments.
Pharmacy Technician
CVS HEALTH
Carmel, IN
06.2017 - 08.2019
- Assist the pharmacist in obtaining authorization for pharmacy services.
- Validate insurance coverage and communications with patients.
- Gather information for the initial admission of new patients and review all new charts to ensure all necessary nursing paperwork is included.
- Manage the schedule for patient deliveries, manage inventory, create and maintain supply templates in the pharmacy database.
- Document all supply management activities in the patient medical record.
- Participate in on call rotation as indicated by staffing and business needs.
Front Store Supervisor
CVS Health
Fishers, IN
06.2017 - 08.2019
- Supervise the store's crew through assigning, directing and following up of all activities.
- Effectively communicate information both to and from store management and crews.
- Assist customers with their questions, problems and complaints.
- Promote CVS customer service culture.
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
Patient Access Representative
ST. FRANCISCAN HOSPITAL
Indianapolis, IN
11.2018 - 04.2019
- Enter insurance policy number, group number, address, and telephone numbers.
- Verbally interview patient and/or family in order to obtain registration information.
- Enter patient billing and clinical data.
- Identify co-payment procedures and fiscal procedures related to registration procedures.
- Complete computer and telephone pre-registrations to maintain patient flow.
Customer Service Representative
RCI
Indianapolis, IN
11.2016 - 06.2017
- Sold vacation ownership packages in a professional and ethical manner.
- Maintained a professional relationship with members, owners, and guests to develop trust and commitment towards the Company and for the product.
- Worked within established pricing, FDI costs and present vacation ownership package options in accordance with specified guidelines.
Education
Bachelor of Science - Community Health
INDIANA UNIVERSITY
Skills
Patient greeting
Insurance verifying
Appointment Scheduling
Medical insurance
Payment collection
Cultural awareness
Training & Development
Verbal and written communication
Medical Records
Medical Terminology
ICD-10
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Software
EMR
MICROSOFT OFFICE
Certification
Certified Pharmacy Technician License - July 2016 to Present
Timeline
Patient Service Representative
Community Health Network
11.2020 - Current
AON
08.2020 - 11.2020
Patient Service Coordinator
Otolaryngology Associates
08.2019 - 08.2020
Patient Access Representative
ST. FRANCISCAN HOSPITAL
11.2018 - 04.2019
Pharmacy Technician
CVS HEALTH
06.2017 - 08.2019
Front Store Supervisor
CVS Health
06.2017 - 08.2019
Customer Service Representative
RCI
11.2016 - 06.2017
Bachelor of Science - Community Health
INDIANA UNIVERSITY