Kiera Disney
Gainesville,TX
Summary
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
3
3
years of professional experience
Work History
Team Member
Wendys Fast Food
04.2024 - 09.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Greeted customers and answered inquiries regarding menu items and specials.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Helped guests at tables when in need of assistance.
Server
al Luigis
01.2024 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Carhop
Sonic
07.2023 - 01.2024
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Assisted in the training of new carhops, sharing best practices for success in the role.
- Collaborated with team members to provide exceptional customer experiences.
Carhop Server
Sonic
03.2023 - 07.2023
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered guest questions and promoted special products.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
Front of House Employee
Freddy's Frozen Custard & Steakburgers
10.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Front of House Employee
Chick-fil-A
11.2021 - 10.2022
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12-2024
Skills
- Skilled collaborator
- Positive attitude
- Rapid and Adaptive
- Solution Oriented
- Attention to detail
- Following instructions
- Cash handling
- Flexible schedule
- Relationship building
Timeline
Team Member
Wendys Fast Food
04.2024 - 09.2024
Server
al Luigis
01.2024 - 04.2024
Carhop
Sonic
07.2023 - 01.2024
Carhop Server
Sonic
03.2023 - 07.2023
Front of House Employee
Freddy's Frozen Custard & Steakburgers
10.2022 - 02.2023
Front of House Employee
Chick-fil-A
11.2021 - 10.2022
High School Diploma -
Penn Foster Career School
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