Kiera Eaton
Rock Hill,SC
Summary
Dedicated professional with strong customer service skills and a focus on problem-solving. Proven ability to enhance client satisfaction and foster loyalty through effective communication and mentorship.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Hostess
Kiawah Island
Charleston, SC
05.2021 - 05.2022
- Trained and mentored new host staff on customer service protocols and restaurant standards.
- Managed reservation systems to ensure accurate booking and minimize wait times.
- Developed and maintained relationships with regular patrons to foster loyalty and repeat business.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
Assistant Manager
Sally's Beauty Supply
Steele Creek, NC
10.2022 - 10.2023
- Assisted in daily operations, ensuring efficient store functionality and customer satisfaction.
- Supported inventory management by tracking product levels and restocking shelves as needed.
- Trained new staff on company policies, customer service standards, and product knowledge.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained cleanliness and organization of the store environment to uphold brand standards.
Sales Associate
Ulta Salon
Rock Hill, SC
11.2023 - 10.2024
- Provided product knowledge and recommendations to meet diverse customer needs effectively.
- Processed transactions accurately using POS systems, ensuring seamless checkout experiences.
- Trained new staff on operational procedures and customer service best practices, fostering a supportive environment.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer inquiries and concerns promptly, ensuring high levels of satisfaction and loyalty.
Licensed Nail Technician
Nail Salon
Fort Mill, SC
11.2024 - Current
- Provided high-quality nail services, ensuring client satisfaction and repeat business.
- Maintained cleanliness and organization of workspace to adhere to health and safety regulations.
- Educated clients on nail care products and maintenance techniques to promote healthy nails.
- Mentored junior technicians in techniques and best practices for improved service delivery.
- Implemented new techniques to streamline appointment scheduling and reduce wait times for clients.
Education
Bachelor of Arts - History
College of Charleston
Charleston, SC08-2022
Skills
- Client consultation
- Customer service
- Problem-solving skills
- Time management
- Verbal and written communication
- Customer education
- Team collaboration
- Training and coaching
Certification
- Licensed Nail technician - Current
Languages
English
Native or Bilingual
Timeline
Licensed Nail Technician
Nail Salon
11.2024 - Current
Sales Associate
Ulta Salon
11.2023 - 10.2024
Assistant Manager
Sally's Beauty Supply
10.2022 - 10.2023
Head Hostess
Kiawah Island
05.2021 - 05.2022
Bachelor of Arts - History
College of Charleston