Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Eckert

Litchfield Park,AZ

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

6
6
years of professional experience

Work History

Load Booking - Regional Team Lead

Globaltranz Enterprises
04.2018 - 06.2023
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Led warehouse improvement initiatives to advance operational efficiencies.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.
  • Advised clients on transportation and payment methods.
  • Originated and implemented operational processes and procedures, amplifying productivity.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.

Customer Service Associate

PetSmart
03.2017 - 04.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma -

Primavera Online School
Chandler, AZ
05.2007

Skills

  • Customer Service
  • Microsoft Word
  • Filing
  • Customer Relationship Management
  • Managing Multiple Tasks
  • Account Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Sales and Upselling
  • Shipping and Receiving Understanding
  • Customer Relations
  • Prioritization
  • Executive Management Support
  • Closing Sales
  • Quality Control
  • Google Docs
  • Microsoft Windows
  • Logistics Planning
  • Verbal and Written Communication
  • Goods Movement Planning
  • Critical Thinking
  • Client Relations
  • Document Generation
  • Workload Delegation

Timeline

Load Booking - Regional Team Lead

Globaltranz Enterprises
04.2018 - 06.2023

Customer Service Associate

PetSmart
03.2017 - 04.2018

High School Diploma -

Primavera Online School

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Kiera Eckert