Kiera Favors

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 7 fleet vehicles.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Tracked delivery progress to identify possible delays and provide real-time updates to customers.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Directed dispatching, routing, and tracking of 5 fleet vehicles.
• Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
• Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
• Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
• Maintained updated and detailed records of calls in physical and electronic database.
• Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
• Coordinated logistics for special events or large-scale incidents, ensuring adequate resource allocation and timely response efforts.
• Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
• Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.

• Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
• Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
• Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
• Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
• Developed clear expectations for driver performance, ensuring consistent quality across the team.
• Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.
• Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
• Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
• Handled disciplinary actions when necessary while maintaining professionalism and fairness.
• Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
• Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.

• Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
• Analyzed key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
• Managed a team of dispatchers, promoting teamwork, accountability, and high-performance standards.
• Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
• Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.