Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiera Giarraputo

Beaumont,TX

Summary

Experienced customer service representative for more than 25 years. Motivated to ensure client satisfaction. Always ready and willing to pitch in and perform above expectations.

Overview

12
12
years of professional experience

Work History

Service Advisor

BMW of Beaumont
Beaumont, TX
04.2019 - 06.2025
  • CSI-Assistant to the Regional Manager...
  • Managed the CSI for each Service Advisor to make sure we stayed above the Nation's scores for BMW.
  • Demonstrated the ability to work effectively in a team setting.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions. Recommended additional, useful services to customers to prevent future issues.
  • Researched coverages for warranties and or calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Collision Estimator

Mike Smith Collision Center
BEAUMONT, TX
01.2017 - 03.2019
  • Evaluated different repair methods to create collision estimates for damages. Strong communication skills to negotiate final damage estimates and shop repair costs.
  • Wrote all BMW repair claims, along with all claims for our Perfered insurance company while working with insurance, customers, the parts department and the warehouse.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Oversaw inventory of incoming and outgoing materials.
  • Advised customers of repair plans, discussing payment options to finalize work orders.
  • Conducted final quality control check of vehicles prior to customer delivery.

Nissan Service Advisor

Twin City Motors
Nederland, TX
10.2013 - 01.2017
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Upsold additional products or services when appropriate.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Informing customers about potential cost savings and warranty protections.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.

Education

High School Diploma -

Evadale High School
Evadale, TX
05.1991

Skills

  • Customer retention
  • Quality assurance
  • Active listening
  • Effective communication
  • Customer service
  • Team collaboration
  • Continuous learning

Timeline

Service Advisor

BMW of Beaumont
04.2019 - 06.2025

Collision Estimator

Mike Smith Collision Center
01.2017 - 03.2019

Nissan Service Advisor

Twin City Motors
10.2013 - 01.2017

High School Diploma -

Evadale High School

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