Kiera Gilbert
Richmond,VA
Summary
Dedicated student with knowledge of customer service and equipment operation. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised by my passed employers and I can be relied upon to help your company achieve its goals.
Overview
4
4
years of professional experience
Work History
GUEST EXPERIENCE
Maymont
Richmond
02.2024 - Current
- Greeted visitors and provided them with assistance.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Assisted with special projects assigned by management when required.
HOST/BUSSER
The Tobacco Company Restaurant
Richmond
09.2023 - Current
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted customers and provided them with menus
- Assisted in seating guests and managing the wait list
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Bussed and reset tables in an orderly fashion.
BRAND AMBASSADOR
Interaction
06.2023 - 08.2023
- Introduced current sales and promotions to bring awareness to brand initiatives
- Promoted new products and services to potential customers through direct conversations and demonstrations
- Shared feedback and ideas with management to improve sales processes
- Developed strong customer service and sales skills through working as a Brand Ambassador for a large retail chain.
PARK RANGER
NOVA Parks
Fairfax Station
02.2021 - 08.2022
- Worked in maintenance around the park
- Dealt with customers to resolve their issues
- Gave tasks to the employees assigned to me
- Closed up and opened up the park by myself
- Counted and deposited money at the end of the night
- Hooked up batteries and motors to the boats
- Enforced park rules and procedures to maintain safety and security of park areas
- Trained new employees in proper safety protocols, and how to work with customers in the park.
RECEPTIONIST IN THE TENNIS DEPARTMENT
Springfield Golf and Country Club
Springfield
07.2021 - 10.2021
- Answered and forwarded calls
- Opened and closed up the tennis building
- Organized time slots for members to play tennis and made sure to charge them after they are done
- Greeted persons entering establishment, determined nature and purpose of visit and directed and escorted them to specific destinations
- Answered questions about organization and provided callers with address, directions, and other information.
Education
Sociology -
Virginia Commonwealth University
Richmond, VA05.2026
Skills
- Park Supervision
- Great With Money
- Sales Expertise
- Managing Reception
- Faster Learner
- Guest Accommodations
Timeline
GUEST EXPERIENCE
Maymont
02.2024 - Current
HOST/BUSSER
The Tobacco Company Restaurant
09.2023 - Current
BRAND AMBASSADOR
Interaction
06.2023 - 08.2023
RECEPTIONIST IN THE TENNIS DEPARTMENT
Springfield Golf and Country Club
07.2021 - 10.2021
PARK RANGER
NOVA Parks
02.2021 - 08.2022
Sociology -
Virginia Commonwealth University
Similar Profiles
Alexandra DaltonAlexandra Dalton
Assistant Zoologist - Farm Specialist at MaymontAssistant Zoologist - Farm Specialist at Maymont
Michaela BandaMichaela Banda
Build To Rent Community Manager at MaymontBuild To Rent Community Manager at Maymont
Skye HaganSkye Hagan
Farm Specialist at Maymont FoundationFarm Specialist at Maymont Foundation