Kiera Hurd
Arlington,TX
Summary
Human Resource college major who has been in the retail, financial/automotive business for 5+ years and partake in customer service, call center, and clerical/admin duties while venturing out entrepreneurship. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
7
7
years of professional experience
Work History
Account Solutions Representative
Velera
11.2023 - Current
- Develop strategies to effectively manage and reduce delinquency rates in order to maximize collections for the organization
- Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
Billing Specialist
Charter Communications
06.2023 - 09.2023
- Developed and implemented efficient billing processes to reduce errors and improve customer satisfaction
- Improved billing accuracy by implementing a streamlined invoicing process.
Teacher Assistant
Child Care Careers
03.2023 - 04.2023
- Assist in implementing developmentally appropriate activities and curriculum to support the educational and social development of children
- Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons.
Payment Solution Advocate
Bread Financial
06.2022 - 02.2023
- Assist in bringing customers' accounts from being delinquent to current by setting up payment plans through negotiations and processing payments for credit cards
- Negotiated favorable settlements on behalf of clients through effective mediation and negotiation tactics.
Cashier
Burlington Coat Factory
11.2021 - 01.2022
- Assist customers in locating merchandise and making purchasing decisions
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Loan Advisor
Bridgecrest Financial
06.2021 - 10.2021
- Assist in bringing customer's accounts from being delinquent to current by setting up payment plans and processing payments for auto loans
- Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
Supervisor
Fry's Electronic
06.2018 - 02.2021
- Organized workflow tasks to prevent downtime and production gaps
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
Bachelor's Degree - Business Administration concentration of Human Resources
Southern New Hampshire University
Hooksett, NHAssociates Degree of Arts - General Studies
Tarrant County Community College
Arlington, TX07.2020
High School Diploma -
Winfree Charter Academy
Grand Prairie, TX02.2017
Skills
- Conflict management
- Data entry
- Team collaboration
- Time management
- Multi-tasking
- Debt management
- Financial and computer literacy
- Microsoft Office
- Negotiations
- Leadership
Accomplishments
- Eyelash Extension and lash lift certified since August 2023
Timeline
Account Solutions Representative
Velera
11.2023 - Current
Billing Specialist
Charter Communications
06.2023 - 09.2023
Teacher Assistant
Child Care Careers
03.2023 - 04.2023
Payment Solution Advocate
Bread Financial
06.2022 - 02.2023
Cashier
Burlington Coat Factory
11.2021 - 01.2022
Loan Advisor
Bridgecrest Financial
06.2021 - 10.2021
Supervisor
Fry's Electronic
06.2018 - 02.2021
Associates Degree of Arts - General Studies
Tarrant County Community College
High School Diploma -
Winfree Charter Academy
Bachelor's Degree - Business Administration concentration of Human Resources
Southern New Hampshire University
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