Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Knight

Vaiden,MS

Summary

Dynamic Assistant Manager with a proven track record at Family Dollar, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and problem-solving. Skilled in money handling and fostering customer relations, I'm committed to serving my community through my career. I am eager to step into the world of pharmacy and look forward to putting my skill, dedication, and experience to work. I strive to be an asset to my work environment and provide my employer with an honest, hard working, reliable, diligent employee.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Family Dollar
09.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Crew Member

SUBWAY®Restaurants
08.2022 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Burger King

Cashier
03.2020 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Education

High School Diploma -

Winona High School
Winona, MS

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Task Delegation
  • Retail Operations
  • Employee Scheduling
  • Customer rapport
  • Marketing knowledge
  • Compliance understanding
  • Customer Service
  • Team Leadership
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Multitasking Abilities
  • Problem-Solving
  • Time Management
  • Multitasking
  • Organizational Skills
  • Active Listening
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Professional and Courteous
  • Excellent Communication
  • Good Judgment
  • Conflict Resolution
  • Team Development
  • Attention to Detail
  • Negotiation and Conflict Resolution
  • Analytical Thinking
  • Business Analysis and Reporting
  • Emergency Response
  • Relationship Building
  • Preventive Maintenance
  • Technical Proficiency

Timeline

Assistant Manager

Family Dollar
09.2023 - Current

Crew Member

SUBWAY®Restaurants
08.2022 - 09.2023

Burger King

Cashier
03.2020 - 09.2022

High School Diploma -

Winona High School

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Kiera Knight