Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kiera McMillan

Lakeland,FL

Summary

Dedicated retail professional with deep experience maximizing profitability, reaching sales goals, and ensuring customer satisfaction. Recognized for effectively upselling products and communicating with customers in a persuasive and articulate manner. High-energy and disciplined customer service representative with a solid background in retail. Adept at determining customer needs and resolving concerns. Detail-oriented customer service professional with 4 years of experience. Exceptionally skilled in exceeding sales objectives and caring for customers. Seeking a position in a challenging, rewarding, and fast-paced environment. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

DS Waters
LAKELAND, United States
04.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Agent

SYKES Lakeland
Lakeland, FL
03.2019 - 04.2021
  • Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.
  • Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.
  • Negotiated the terms and prices of sales, reaching agreements with customers.
  • Submitted orders for processing.
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Informed customers about current promotions and sales, encouraging them to take advantage.
  • Assessed customer needs based on words and tone of voice to determine the best action to take for customer retention.
  • Answered customer queries related to products, services or their specific accounts.
  • Directed inbound calls to appropriate departments or management as needed.

Collection Agent

GC Services
Lakeland, FL
10.2015 - 09.2016
  • Record information about financial status of customers and status of collection efforts.
  • Answer customer questions regarding problems with their accounts.
  • Locate and monitor overdue accounts, using computers and a variety of automated system.
  • Receive payments and past amounts paid to customers' accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
  • Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Negotiate credit extensions when necessary.

Retail Sales Floor Associate

KOHL'S LAKELAND
Lakeland, FL
04.2014 - 09.2015
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Clean display cases, shelves, and aisles.
  • Greet customers and ascertain what each customer wants or needs.
  • Answer questions regarding store and its merchandise.
  • Compute sales prices, total purchase and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions policies, regarding payment and exchanges, and security practices.

Education

High school diploma -

LAKELAND SENIOR HIGHSCHOOL

Skills

  • International sales support
  • Sales expertise
  • Complaint resolution
  • Report preparation
  • Order Fulfillment
  • Good listening skills

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison

Timeline

Customer Service Representative

DS Waters
04.2021 - Current

Sales Agent

SYKES Lakeland
03.2019 - 04.2021

Collection Agent

GC Services
10.2015 - 09.2016

Retail Sales Floor Associate

KOHL'S LAKELAND
04.2014 - 09.2015

High school diploma -

LAKELAND SENIOR HIGHSCHOOL

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Kiera McMillan