Kiera Miller
Columbia,SC
Summary
Detailed oriented worker that is driven by passion and joy for the cultivation of young minds. I am known for having great organizational skills and currently looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Director in Training
Sunshine House Early Learning Academy
09.2024 - Current
- Enhanced team dynamics by conducting regular team-building activities and communication exercises.
- Promoted a culture of continuous improvement, leading to increased productivity and efficiency within the team.
- Collaborated with cross-functional teams to identify areas of opportunity for process improvement, driving organizational success.
- Achieved higher levels of customer satisfaction by establishing clear service standards and expectations for employees.
- Led the successful implementation of new policies and procedures that resulted in more streamlined workflows and greater consistency across teams.
Assistant Director
Sunshine House Early Learning Academy
10.2023 - 09.2024
- Cultivated and maintained relationships to promote positive work culture.
- Directed special projects and daily operations.
- Generated reports to review data and issue corrective actions for improvements.
- Managed schedules by completing work accurately and on time.
- Successfully improved employment turnover through creating incentive and training programs.
- Monitored team compliance with safety and health guidelines.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
Customer Contact Representative
First Citizens Bank
08.2021 - 10.2021
- Used Host, CTI, FDR, and LexisNexis to enter customer data into database.
- Sent invoices to customers and made follow-up phone calls.
- Answered 50+ phone calls daily to answer customer questions.
- Handled customer complaints about company operations, services and policies with knowledgeable and professional responses.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
BBA - General Business
Francis Marion University
Florence, SC12.2020
Skills
- Data Collection
- Staff Scheduling
- Reporting and Documentation
- Verbal and Written Communication
- MS Office
- Performance Evaluations
- Coaching and Mentoring
- Teamwork and Collaboration
- Cost Control
- Motivating teams
- Feedback delivery
- Managing operations and efficiency
- Scheduling and coordinating
- Performance tracking and evaluation
- Staff development
- Shift scheduling
- Budget administration
- Positive attitude
- Customer service
- Problem-solving
- Time management
Timeline
Director in Training
Sunshine House Early Learning Academy
09.2024 - Current
Assistant Director
Sunshine House Early Learning Academy
10.2023 - 09.2024
Customer Contact Representative
First Citizens Bank
08.2021 - 10.2021
BBA - General Business
Francis Marion University
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