Briana Hayward
Oakland,TN
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
8
8
years of professional experience
Work History
Coordinator
Baptist Gastrointestinal Specialists
2019.09 - 2024.08
- Maintained all Medical Records information both in paper and files in the file room as well as on the electronic filing system
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication
- Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes
- Answer inbound and outbound calls
- Schedule Colonoscopy and EGD procedures using Referral MD and EPIC snapboard
- Coordinate resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service
Customer Service Representative
United Auto Recovery
2018.05 - 2019.08
- Locate debtors through skip tracing platforms
- Work in a fast paced, extreme high volume environment while successfully multitasking
- Professional and exceptional telephone etiquette, while using all information obtained for the purposes of collecting the wanted collateral
- Build successful long lasting relationships with dozens of financial institutions, as well as hundreds of repossession agents worldwide.
Customer Service Representative
Bass Pro Shops
2016.11 - 2018.05
- Handled cash, card and check transactions
- Performed sales floor work, such as greet or assist customers
- Restocked the sales floor with merchandise
- Answered on average 40 calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
Diploma -
Vatterott Career College
High School Diploma -
Memphis Business Academy High School
Skills
- Microsoft Office
- Customer relations
- Electronic Medical Records
- Detailed Orientated
- File management
- Medical Terminology
- Insurance
- Inventory management
- Data Entry
- Prior Authorizations
Timeline
Coordinator
Baptist Gastrointestinal Specialists
2019.09 - 2024.08
Customer Service Representative
United Auto Recovery
2018.05 - 2019.08
Customer Service Representative
Bass Pro Shops
2016.11 - 2018.05
Diploma -
Vatterott Career College
High School Diploma -
Memphis Business Academy High School
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