Kiera Nolan
Las Vegas,NV
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
9
9
years of professional experience
Work History
Host
Early Birds
08.2025 - Current
- Coordinated guest seating to optimize flow and enhance dining experience.
- Managed reservation system ensuring timely accommodations for guests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Collaborated with kitchen staff to communicate wait times and special requests.
Host
Vida at Fontainebleau
11.2023 - 07.2025
- Maintaining composure during high volume service
- Properly assigning guests to an appropriate table accommodating their specific needs.
- Helping buss tables to flip tables
- Trained new staff on customer service standards and operational protocols.
- Implemented strategies to improve guest satisfaction and reduce wait times.
Host
Ambra at MGM Grand
02.2022 - 09.2023
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Proved successful working within tight deadlines and fast-paced environment
- Worked well in team setting, providing support and guidance
- Worked flexible hours across night, weekend and holiday shifts Used critical thinking to break down problems, evaluate solutions and make decisions
- Delivered exceptionally high level of professionalism and support to each guest, upholding company's commitment to service
- Actively listen to guests and coworkers to provide comfort and understanding of each of their needs
Host
Red Robin
08.2020 - 04.2021
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
- Accommodated special seating requests for guests to enhance satisfaction
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Cashier/Customer Service
Freddy's Frozen Custard and Steakburgers
04.2017 - 08.2018
- Engaged with customers while completing cash register transactions
- Maintained clean, organized, and well-stocked checkout areas
- Approached and solved problems with initiative and sound judgment
- Worked flexible schedule and extra shifts to meet business needs
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands
Education
High School -
Silverado High School
Las Vegas, NV05.2019
Skills
- Time management
- Communication skills
- Customer Service
- Flexible and Adaptable
- Creative mindset
- Active listening
- Excellent teamwork skills
- Patience and empathy
- Phone etiquette
Timeline
Host
Early Birds
08.2025 - Current
Host
Vida at Fontainebleau
11.2023 - 07.2025
Host
Ambra at MGM Grand
02.2022 - 09.2023
Host
Red Robin
08.2020 - 04.2021
Cashier/Customer Service
Freddy's Frozen Custard and Steakburgers
04.2017 - 08.2018
High School -
Silverado High School