Kiera Norris
Lincoln,NE
Summary
Motivated and dependable professional with experience across IT support, childcare, and customer service. Brings strong problem-solving skills, clear communication, and the ability to manage multiple responsibilities in fast-paced environments. Experienced in both technical troubleshooting and creating safe, supportive spaces for others. Currently pursuing Network Management and eager to continue developing professionally.
Overview
6
6
years of professional experience
Work History
IT Associate
American Life and Annuity
Lincoln, Nebraska
07.2024 - 04.2026
- Implemented new software solutions and upgrades in collaboration with cross-functional teams.
- Responded to user inquiries, providing timely support and issue resolution.
- Managed IT equipment inventory and enforced maintenance procedures for optimal performance.
- Implemented new software solutions and upgrades in collaboration with cross-functional teams.
- Documented technical processes and user guides to streamline internal reference and support.
- Utilized software programs like Excel, Word, Access, and Outlook to create reports and analyze data effectively.
- Completed follow-up calls as well as answered customers to ensure issues are fully resolved and provide additional support when needed.
Babysitter/Private Nanny
Private Employers
Lincoln, Nebraska
06.2020 - Current
- Supervised children during playtime and activities, promoting safety and encouraging active engagement.
- Planned and organized educational games to promote learning and development.
- Prepared nutritious meals and snacks aligned with dietary guidelines, supporting children's health and well-being.
- Assisted with homework and provided tutoring in various subjects.
- Maintained a clean and safe environment for children to explore freely.
- Implemented bedtime routines to create a calming atmosphere, facilitating smoother transitions to sleep.
Junior Counselor
Camp Kitaki, YMCA
Louisville, Nebraska
05.2021 - 08.2024
- Supervised multiple children/campers, ensuring safety and engagement.
- Collaborated with senior counselors to design engaging activities for campers.
- Used compassion and counseling expertise to help cultivate positive, memorable relationships.
- Maintained schedules to ensure timely completion of activities and responsibilities.
- Managed attendance records and updated medical information forms for camper safety and compliance.
- Conducted thorough cleaning of various surfaces and rooms in indoor and outdoor locations to ensure a hygienic environment.
Cold Lineworker
Freddy's Frozen Custard & Steakburgers
Lincoln, Nebraska
04.2024 - 06.2024
- Operated food preparation equipment to ensure high-quality service delivery.
- Assembled and served menu items, adhering to company standards for quality and presentation.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Engaged with customers to enhance service experience through friendly and prompt interactions.
Hostess and Busser
The Legendary Red Rooster
Ceresco, Nebraska
09.2023 - 02.2024
- Greeted and seated guests, creating welcoming atmosphere to enhance first impressions.
- Managed reservations and coordinated seating arrangements efficiently.
- Provided menus and communicated daily specials, enriching guest dining experience.
- Assisted servers by promptly relaying guest requests, facilitating smoother service flow.
Education
High School Diploma -
Lincoln North Star High School
Lincoln, NE05-2025
Some College (No Degree) - Network Management
Southeast Community College
Lincoln, NE04-2026
Skills
- Basic first aid
- Child development
- Time management
- Behavior management
- Communication skills
- Routine management
- Medication administration
- Work ethic
- Network troubleshooting
- Technical support
- Software installation
- Problem resolution
Languages
English
Native/ Bilingual
Timeline
IT Associate
American Life and Annuity
07.2024 - 04.2026
Cold Lineworker
Freddy's Frozen Custard & Steakburgers
04.2024 - 06.2024
Hostess and Busser
The Legendary Red Rooster
09.2023 - 02.2024
Junior Counselor
Camp Kitaki, YMCA
05.2021 - 08.2024
Babysitter/Private Nanny
Private Employers
06.2020 - Current
High School Diploma -
Lincoln North Star High School
Some College (No Degree) - Network Management
Southeast Community College