Kiera Phillips
Bellflower,CA
Summary
Proven leader in the food service industry as a Kitchen Manager at One Months Rent. Demonstrated expertise in food preparation and safe food handling, with a talent for fostering team collaboration and enhancing productivity. Achieved significant improvements in kitchen efficiency and staff development, ensuring high standards of cleanliness and customer satisfaction. Over 15 years of great customer service and hospitality
Overview
7
7
years of professional experience
Work History
Family Caregiver
Jaqueline
06.2023 - 04.2024
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
FOH Lead
Wok N Tenders
01.2021 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Kitchen Manager
One Months Rent
10.2019 - 12.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Cafe Trainer Lead
Erewhon Market
05.2017 - 09.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Education
Business Management
Los Angeles Trade Technical College
Los Angeles, CASkills
- Food Preparation
- Cleaning and sanitizing
- Safe Food Handling
- Customer Satisfaction
- Customer Service
Timeline
Family Caregiver
Jaqueline
06.2023 - 04.2024
FOH Lead
Wok N Tenders
01.2021 - 04.2023
Kitchen Manager
One Months Rent
10.2019 - 12.2021
Cafe Trainer Lead
Erewhon Market
05.2017 - 09.2019
Business Management
Los Angeles Trade Technical College
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