Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiera Reynolds

San Antonio,TX

Summary

Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Surgery Planner

Parkhurst Nuvision
09.2023 - Current
  • Worked collaboratively with a team of doctors and surgeons to meticulously review and ensure the completeness and accuracy of cataract patient charts.
  • Initiated contact with optometry offices and patients to schedule essential post-operative care appointments.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Effectively managed multiple priority tasks by organizing my time efficiently.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Collaborated with management to streamline processes by implementing efficient workflows.

INTENSIVE OUTPATIENT ADMISSIONS COORDINATOR

Innova Recovery Center
06.2021 - 09.2023
  • Managed a high volume of calls/applications, resulting in a smooth enrollment process for all parties involved.
  • Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
  • Input all client information into the EMR system.
  • Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
  • Managed spreadsheets that kept track of admissions, attendance, and discharges and relayed information to management.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy and relayed EOB to clients.

HOTEL FRONT DESK CLERK

Hawthorn Suites by Wyndham
05.2019 - 06.2021
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Independently investigated and promptly resolved guest concerns with professionalism and efficiency.
  • Processed payments including cash, credit cards, and comps, ensuring proper approval and authorization were obtained.
  • Delivered quotes to guests and proactively upsold rooms to maximize revenue opportunities.
  • Maintained meticulous oversight of current and upcoming reservations to prevent overbooking situations.
  • Oversaw social media platforms to strategically promote discounts and incentives, driving customer engagement and acquisition.

ASSISTANT STORE MANAGER

Little Caesars
10.2014 - 05.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assumed responsibility for operating and overseeing store functions in the absence of the store manager.
  • Resolved any complaints and communicated with customers to ensure satisfaction.
  • Completed all opening and closing paperwork promptly and accurately, ensuring efficient operation of daily tasks.
  • Ordered products, identified and ensured accurate pricing, and maintained product inventory.
  • Guaranteed smooth operation of the store by implementing effective strategies and promptly addressing any operational issues that arose.

Education

BBA - Marketing

UTSA
San Antonio, TX
08.2026

Skills

  • Detail-Oriented
  • Data Management
  • Customer Focus
  • Time Management
  • Critical Thinking
  • Staff Training
  • Data Analysis

Timeline

Surgery Planner

Parkhurst Nuvision
09.2023 - Current

INTENSIVE OUTPATIENT ADMISSIONS COORDINATOR

Innova Recovery Center
06.2021 - 09.2023

HOTEL FRONT DESK CLERK

Hawthorn Suites by Wyndham
05.2019 - 06.2021

ASSISTANT STORE MANAGER

Little Caesars
10.2014 - 05.2018

BBA - Marketing

UTSA

Similar Profiles

CREATE PROFILE
Kiera Reynolds