Kiera Snow
Greensboro,NC
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm while focusing on customer satisfaction and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Black Jacks Pub & Grill
06.2025 - 12.2025
- Assisted in training new team members on restaurant procedures and service standards.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained cleanliness and organization of dining area to create welcoming atmosphere.
- Checked guests' identification before serving alcoholic beverages.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by effectively managing high-pressure situations during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Hostess
Saddle Mountain Cafe
07.2022 - 05.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Coordinated with kitchen and waitstaff to streamline service flow during peak hours.
- Trained new host staff on procedures and customer service best practices for consistency.
- Monitored dining area cleanliness and ambiance, ensuring compliance with health standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
Education
High School Diploma -
Alleghany High School
Sparta, NC05-2025
No Degree -
Ashe County High School
West Jefferson, NC08-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Time Management
- Cash Handling
Certification
CPR
Languages
English
Timeline
Waitress
Black Jacks Pub & Grill
06.2025 - 12.2025
Restaurant Hostess
Saddle Mountain Cafe
07.2022 - 05.2025
High School Diploma -
Alleghany High School
No Degree -
Ashe County High School