Summary
Overview
Work History
Education
Skills
Timeline
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Kiera Watkins

Dallas,TX

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

12
12
years of professional experience

Work History

Cosmetologist/Licensed Nail Technician

Aeon Nails Spa
Killen, Texas
06.2021 - Current
  • Provided consultations to clients on beauty treatments, products and services.
  • Carried out waxing services for eyebrows, legs, arms and other body parts.
  • Maintained cleanliness of salon equipment and tools.
  • Trained new staff members on salon policies and procedures.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.

Server/Cashier

Waffle House
Albany, United States
02.2016 - 12.2020
  • Orchestrated seamless night shift operations at Waffle House, ensuring efficient service
  • Recruited and trained new employees, instilling company's values and procedures
  • Delivered exceptional customer service, enhancing customer satisfaction and loyalty
  • Maintained high standards of cleanliness, contributing to a pleasant dining atmosphere
  • Streamlined order processing, improving service speed and accuracy.

Agent

Affordable Insurance
Albany, United States
04.2016 - 08.2019
  • Expanded customer base by generating new leads and establishing a network of potential clients
  • Boosted sales revenue through strategic client relationship management and tailored insurance coverage proposals
  • Assessed client needs analytically and recommended suitable insurance policies, ensuring their assets were adequately protected
  • Provided comprehensive customer support, assisting policyholders throughout the claims process and addressing their concerns effectively
  • Collaborated with underwriters to guarantee accurate quotes and policy details, demonstrating a detail-focused approach
  • Kept abreast of industry regulations and policy changes, ensuring the provision of up-to-date and relevant information to clients.

Data Entry Specialist

Banctec Kelly Services
Columbus, United States
03.2014 - 02.2017
  • Efficiently processed transactions and checks, ensuring data accuracy
  • Exceeded employer-set standards for data entry speed and precision
  • Mastered the data entry system, optimizing operational efficiency
  • Guaranteed strict adherence to data protection and privacy regulations
  • Collaborated with team and supervisor for timely task completion.

Customer Service Representative

GC Services
Copperas Cove, United States
12.2011 - 01.2014
  • Mastered comprehensive product knowledge to address customer inquiries effectively
  • Leveraged superior communication skills to deliver excellent customer service and resolve issues promptly
  • Managed escalated customer complaints, ensuring timely and satisfactory resolution
  • Guided customers in utilizing the online platform for efficient account management
  • Contributed to customer satisfaction and retention through effective problem-solving and service delivery.

Education

Cosmetology -

Tony & Guy Hairdressing Academy
06.2019

High School Diploma -

Northside High School

Skills

  • Body Waxing
  • Nail Care
  • Makeup Application
  • Hair Styling
  • Retail Sales
  • Computer Skills
  • Microsoft Excel
  • Customer Relationship Management
  • Insurance Policies
  • Training
  • Issue Resolution
  • Active Listening
  • Relationship Building
  • Friendly Communication
  • Relationship building and management
  • Salon Management
  • Administrative Procedures
  • Scheduling appointments
  • Social skills

Timeline

Cosmetologist/Licensed Nail Technician

Aeon Nails Spa
06.2021 - Current

Agent

Affordable Insurance
04.2016 - 08.2019

Server/Cashier

Waffle House
02.2016 - 12.2020

Data Entry Specialist

Banctec Kelly Services
03.2014 - 02.2017

Customer Service Representative

GC Services
12.2011 - 01.2014

Cosmetology -

Tony & Guy Hairdressing Academy

High School Diploma -

Northside High School

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Kiera Watkins