Kiera Wells
Los Angeles,CA
Summary
My goal is to increase professional knowledge in career I enjoy, leadership Creating stability for the growth of my family; positive role model for youth
With a solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
South Bay Work Source of Inglewood
06.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Participant Services Representative
Home Watch Caregiver's
12.2022 - 06.2023
- Streamlined appointment scheduling and office administration tasks, contributing to overall clinic efficiency.
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Balanced multiple priorities in a fast-paced environment, demonstrating adaptability and exceptional time management skills to meet deadlines consistently.
Office Administration
Lucky Brand Jeans
11.2019 - 04.2020
- Reason for Leaving: Maternity Leave
- Managed all aspects of office administration, including organizing supplies, answering phones, and filing important records.
- Streamlined office administration tasks for increased productivity and smooth daily operations.
- Facilitated office administration and customer service to general public.
Recruitment Agent
Interview Service of America
11.2018 - 04.2019
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Replenish Associate
Top Shop Top Man
06.2017 - 07.2018
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Highschool Diploma -
Palisades Charter High School
01.2007
Associate of Science - Fashion Marketing
Art Institute Of North Hollywood
01.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Team collaboration
Skills
Photoshop, Illustrator,
Timeline
Front Desk Receptionist
South Bay Work Source of Inglewood
06.2023 - 09.2023
Participant Services Representative
Home Watch Caregiver's
12.2022 - 06.2023
Office Administration
Lucky Brand Jeans
11.2019 - 04.2020
Recruitment Agent
Interview Service of America
11.2018 - 04.2019
Replenish Associate
Top Shop Top Man
06.2017 - 07.2018
Associate of Science - Fashion Marketing
Art Institute Of North Hollywood
Highschool Diploma -
Palisades Charter High School
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