Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Kiera White

Kiera White

Upper Marlboro,MD

Summary

Organized, dependable, efficient professional with 7 years of experience in data organization, proofreading, word processing, and managing multiple priorities with a positive attitude . Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Site Manager

Shelter, IEM
10.2022 - Current
  • Supervising and managing daily operations of specific unit within a shelter site, ensuring safe and supportive environment for clients.
  • Maintained records and logs of work performed and materials and equipment used.
  • Oversaw all daily office operations and equipment maintenance.
  • Coordinating with other unit leaders and site managers to ensure seamless delivery of services and adherence to program policies and procedures.
  • Ensuring that client intake and discharge processes are completed accurately and in a timely manner.
  • Conducting regular meetings with staff to review program performance, address concerns, and provide ongoing training and support
  • Managing staff schedules and ensuring adequate staffing levels to support client needs.
  • Coordinating with community partners and service providers to ensure that clients have access to needed services such as healthcare, education, and employment.
  • Providing crisis intervention services as needed, including managing conflicts between clients and addressing emergency situations.
  • Maintaining accurate records and data on client demographics, service utilization, and program outcomes within the unit.
  • Ensuring compliance with safety and health regulations, conducting regular inspections of the unit and addressing any maintenance or repair needs.
  • Monitored, coached, and supervised team of 20 employees.

Resettlement and Placement Case Manager

ECDC
11.2021 - 11.2022
  • Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment
  • Conduct intake services with clients to assess needs
  • Develop self-sufficiency plans and timelines in partnership with each client
  • Provide individualized support through direct services, referrals, and advocacy
  • Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized
  • Detail each client interaction in accordance with program requirements
  • Input client information in database(s) and assist with tracking and reporting as needed
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Collaborate effectively with coworkers and partner organizations
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Lead Housing Specialist

Prestige Behavioral Health
07.2021 - 05.2022
  • Perform Service Prioritization Decision Assistance Tool (SPDAT) assessment
  • Utilized Homeless Management Information System (HMIS) and/or ServicePoint
  • Provide information to residents on eligibility requirements for different types of affordable housing and on availability of housing assistance
  • Document types of issues, challenges, and complaints from clients to landlord
  • Worked directly with tenants and landlords to investigate resident disturbances, violations, and complaints in a clean and timely manner and follow through to seek resolution.
  • Maintained high customer approval as result of dynamic service, exemplary support, and interpersonal communication
  • Work with landlords and management companies to support stable tenancies and serve as point of contact.
  • Maintain and regularly update inventory of affordable housing opportunities.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

Community Support Specialist/Case Manager

QCI Behavioral Health
11.2019 - 11.2021
  • Provide individually tailored services to each client in following areas: housing, school, training & work opportunities, activities of daily living, health, wellness self-management, relapse prevention, money management & entitlements, medication support, self help & empowerment
  • Meeting with clients for biweekly session to ensure their needs are met
  • Assist with applying for state and federal benefits
  • Assists clients with preparing for or obtaining and maintaining housing
  • Maintain written and computerized records compile reports and complete other program documentation.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity

Rehabilitation Counselor

Alek's House
04.2017 - 07.2021
  • Showed clients around properties, highlighting features and redirecting concerns to capture interest
  • Assists clients with preparing for or obtaining and maintaining housing
  • Coordinates services to clients to accommodate their needs and obtain housing
  • Assist clients in symptom management, problem solving, and resource development
  • Maintain written and computerized records compile reports and complete other program documentation.
  • Conducted comprehensive patient assessments and evaluated patient care plans

Education

Bachelor of Science - Sociology

Frostburg State University
Frostburg
01.2017

Skills

  • Microsoft (Word, PowerPoint, Excel, Office)
  • Data Analyzing
  • Data Cleaning
  • Data Collection
  • Materials Procurement
  • SOP Development
  • Analytical Thinking
  • Adaptability and Flexibility
  • Strategic Planning
  • Activities Reporting
  • Verifying Data Accuracy
  • Transcribing Documents

Certification

Coursera, Data Science Certificate

Languages

French
Limited Working

Timeline

Site Manager

Shelter, IEM
10.2022 - Current

Resettlement and Placement Case Manager

ECDC
11.2021 - 11.2022

Lead Housing Specialist

Prestige Behavioral Health
07.2021 - 05.2022

Community Support Specialist/Case Manager

QCI Behavioral Health
11.2019 - 11.2021

Rehabilitation Counselor

Alek's House
04.2017 - 07.2021

Bachelor of Science - Sociology

Frostburg State University

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Kiera White