Kiera White
Jamaica,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Safco Services
11.2019 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
Retention Specialist
The Fortune Society, Inc
03.2018 - 09.2018
- Collaborated with managers to identify and address employee relations issues.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
GED -
CMS
Jamaica, United States01.2015
Skills
- Performance Improvement
- Database Administration
- Office Management
- Multitasking
- Excellent Communication
Certification
- CPR Certified
Timeline
Operations Manager
Safco Services
11.2019 - Current
Retention Specialist
The Fortune Society, Inc
03.2018 - 09.2018
GED -
CMS
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