Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Milini Small

Boynton Beach,Florida

Summary

Well-qualified team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Proficient in Loan Servicing standards and regulations.

Overview

13
13
years of professional experience

Work History

Servicing Representative II

Truist Bank
05.2021 - Current
  • Prove successful working within tight deadlines and fast-paced environment.
  • Develop and maintain relationships with customers, lenders and other third parties.
  • Evaluate 75 loan requests and documents daily to verify accuracy and completeness.
  • Process loan applications and monitored progress from start to finish. Making necessary fee adjustment, when applicable.
  • Update NLS with correspondence: Return Mail, BK notices.

Member Services Representative

MDVIP Inc.
02.2019 - 05.2021
  • Forge and nurture impactful relationships with members to cultivate
    loyalty, resulting in member retention rate of 80%
  • Handle over 55 calls per shift reinstating new members, processing physician transfers, presenting relevant program information and cancelling membership services.
  • Selected for Special Projects including data uploads and outbound calling campaigns.
  • Train, mentor and develop new employees on member care, product knowledge and Salesforce/InContact navigation.
  • Perform various clerical duties by filing and faxing documents and processing daily mail for U S postal service.
  • Promoted from Survey Department, July 2019

Customer Service Specialist

U And Me Records Management Dba Vital Records Inc
02.2013 - 02.2019
  • Supported Executive Leadership Team by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained 97% accuracy while placing supply requests, creating new accounts and courier routes into Total Recall software.
  • Received and routed business correspondence to correct departments and staff members.
  • Coordinated Director of Operation's Outlook calendar and scheduled meetings and events.

Community Service Leader II

City Of Palm Beach Gardens, Recreation Division
12.2010 - 03.2013
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Provided technical assistance to Early Childhood Coordinator to help coordinate diverse projects.
  • Spearheaded Front Desk cross training for Riverside Youth Enrichment Center.
  • Performed clerical duties utilizing RecTrac for preschool registration and maintaining health department mandated files for children.
  • Conducted facility opening and closing procedures by unlocking and locking entrance gates, opening and closing facility doors and completing nightly (audit) bank deposits, activating and deactivating working displays and turning off and on lights for security.
  • Proceeded daily records requests via email, facsimile, phone and web
  • Promoted to Community Service Leader II based on superior performance, April 2011

Education

Bachelor of Arts - Political Science

St. Thomas University
Miami Gardens, FL

Bachelor of Arts - Political Science

Florida Atlantic University
Boca Raton, FL

Skills

  • Mortgages and Loans
  • Complaint resolution
  • Research and due diligence
  • Performance improvement
  • HIPAA and confidentiality compliance
  • Proficient in Microsoft Office Suite
  • Relationship building and management
  • Proficient in Salesforce
  • Legal Compliance
  • Collection Calls

Accomplishments

    Recipient of United Parcel Services Scholarship for Academic Excellence, 2006

Affiliations

  • Presidential Fellow, Independent Colleges and Universities of Florida
  • Big Brothers Big Sisters of America

Timeline

Servicing Representative II

Truist Bank
05.2021 - Current

Member Services Representative

MDVIP Inc.
02.2019 - 05.2021

Customer Service Specialist

U And Me Records Management Dba Vital Records Inc
02.2013 - 02.2019

Community Service Leader II

City Of Palm Beach Gardens, Recreation Division
12.2010 - 03.2013

Bachelor of Arts - Political Science

St. Thomas University

Bachelor of Arts - Political Science

Florida Atlantic University

Similar Profiles

CREATE PROFILE
Milini Small