Kiera Zong
McVeytown,PA
Summary
Proven leader and effective communicator, adept at crisis management and safety oversight, significantly enhanced resident satisfaction at Supportive Concepts for Families Inc. Skilled in event planning and behavior monitoring, consistently ensuring high-quality outcomes and maintaining strict safety protocols. Demonstrates flexibility and a commitment to continuous learning and improvement. Hands-on Residential Specialist promoting strong skills in reinforcing positive behavior, administering medication with accuracy and providing documentation on residents' progress. Remains calm and poised in stressful situations. Considered a valuable asset and committed to providing a high level of care and service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Residential Specialist
Supportive Concepts for Families Inc.
10.2023 - Current
- Delivered compassionate care to residents by being empathetic, approachable, and consistently focused on their holistic wellbeing.
- Enhanced resident satisfaction by addressing individual needs and promptly resolving concerns.
- Positively interacted with residents, which helped to demonstrate proper behavior and communication.
- Provided essential daily living assistance, enabling residents to maintain independence and a high quality of life.
- Assisted residents with daily self-care practices, meal preparation, and household tasks and duties.
Bartender
The Bierhaus
03.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Laborer/Group Leader
JLG Industries
04.2019 - 02.2022
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Followed instructions and safety protocols while operating machinery and equipment.
Education
Mifflin County High School
Lewistown, PA06.2017
Skills
- Safety policies and procedures
- Written and verbal communication
- Safety oversight
- Issue Resolution
- Event Planning
- Activity Planning
- Behavior monitoring
- Crisis Management
- Resident monitoring
Timeline
Residential Specialist
Supportive Concepts for Families Inc.
10.2023 - Current
Bartender
The Bierhaus
03.2022 - 10.2023
Laborer/Group Leader
JLG Industries
04.2019 - 02.2022
Mifflin County High School
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