Kiera Grey Kalafut
Tampa,United States
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Successful as Client Service with one year of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Client Service Representative
Morgan Stanley
08.2023 - Current
- Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Human Resources Specialist
Villanova University
05.2022 - 08.2023
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Improved communication between management and staff by organizing regular town hall meetings and feedback sessions.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Education
Master of Science - Human Resources Management
Villanova University
Villanova, PA05.2023
Bachelor of Science - Psychology
Villanova University
Villanova, PA05.2022
Skills
- Escalation management
- Customer Education
- Database Management
- Client Support
- File Management
- Service Recommendations
Affiliations
- Villanova Alumni Association
Timeline
Client Service Representative
Morgan Stanley
08.2023 - Current
Human Resources Specialist
Villanova University
05.2022 - 08.2023
Master of Science - Human Resources Management
Villanova University
Bachelor of Science - Psychology
Villanova University